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Employee Happiness as a Science: Chief Happiness Officer Certification – Happiest Places to Work

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Written By: Mahmoud Mansi

Employee Happiness between Scam & Science

I have heard a lot about “Work Happiness” as a trend through reading and attending many HR conferences. Mostly it was about “motivation”, helping employees “recover” from work stress by doing yoga, and organizing more “fun” initiatives and games across the organization. Many people have the perception that the Happiness Director or the Chief Happiness Officer is a fun person whose main job is to walk around the office spreading positive vibes, saying compliments and smiling at everyone! But reality is, this role is very different than that and it is very complex.

I have learnt best about Happiness at the Workplace immediately after I got enrolled in the Chief Happiness Officer (CHO) Certification Program offered by Happiest Places to Work, which consists of 16 online modules. In the very first module the instructor who is also the founder of this course – Silvia Garcia has shared a study on the impact of work happiness initiatives in some organizations and their effect on their financial state in the stock market. It was clear that employee happiness is something that is tangible and impactful and it is surely not just another buzz word or trend that ignites only for a while.

What is Employee Happiness & What is the Role of Happiness Leaders at Work?

Simply speaking, employees are happy when they are treated with respect, their ideas are valued, they feel they are not abused and taken for granted, they feel the impact of their work on the organization and community, they feel secure and confident in their workplace and with their colleagues and managers, they get feedback and are in continuous development, they are not feeling frustrated and they are given opportunities to face new challenges at work while being equipped with proper tools and preparations, and finally they are strategic partners to the business no matter what their roles is.

Professionally speaking, in order for this to happen the role of the CHO goes beyond “stress management”, “teambuilding” and “motivation” activities. It is more about analyzing the employee satisfaction rate and conducting root cause analysis in order to realize and fill in the gaps through adjusting the policies and procedures, work process, management style, learning and development plans, work culture and environment, performance management system, rewards and compensation, employee engagement activities, and tailoring HR initiatives to empower the new structure.

The CHO course shares practical techniques on conducting surveys, audits and analyzing the root cause analysis, in addition to leading the journey of employee happiness and productivity across the organization.

Measuring Employee Happiness

There are several measurement tools and different happiness survey templates shared during the CHO course, with the strengths and weaknesses of each, in addition to a comprehensive tool that is copyrighted and designed by Happiest Places to Work.

Mainly measurements are made on three different intervals, one at the beginning to analyze the current work environment, and another measurement is done after applying the new changes and happiness initiatives, and a different measurement to know the impact of happiness on productivity, retention and the overall workplace.

Competencies of a Chief Happiness Officer

As a CHO or Happiness Director, you are considered a partner with all the other HR functions, the employees and the organization as an entity, therefore the person in this role needs a special set of competencies in addition to the complete understanding of what Employee Happiness is and how it works.

Competencies & Skills of CHO: data analysis, change management, research, audit, quality management, psychology, segmentation, strategic thinking, project management, facilitation, corporate wellness, measuring ROI, executive coaching, design thinking and innovation.

More about the CHO Certification Program

The program consists of 16 modules. Each module consists of a lecture (video), a set of multiple choice questions, a survey and extra study and development materials to download, read or watch.

The style of Silvia Garcia – the instructor & founder of the course – is very transparent and professional. As she is the founder, the course is given much attention and her passion shows in the results and learnings after each module. Real life examples are provided with each new concept. The information and tools shared are all scientific based and validated.

After finishing the 16 modules the learner will schedule a one to one coaching session with Silvia, and hence will be granted the certification title.

Besides the lucrative content, delivery style, and the learning process of the CHO Certification Program, the sequence or let me say the “storyline” of the course is very interesting and it takes the learner through a journey to see “employee happiness” from different perspectives, once seeing its impact in the stock market, another is purely related to biology, the brain and the hormones, another related to phycology, and once again another view based on how employees are getting rewarded and are these rewards assigned to teams or individuals. The CHO course will open a lot of different perspectives inside the mind of any learner and professional working in the field and seeking to make a unique “tangible” difference.

To Know More About The Course: https://www.happiestplacestowork.org/training

Also Read:

https://hrrevolution.meinterview-with-silvia-garcia-ceo-of-happiest-places-to-work/

Articles

Wellbeing @ Work Summit Middle East 2021 – where balance, resilience and authenticity break the Mental Health Stigma

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Written by: Cinzia Nitti

Globally, 2020 has been a year like no other. Coronavirus pandemic caused a massive business disruption; transformation has been key in supporting employees and catalyzing workplace changes. There was a rush to adapt and reinvent Business Models. Organizations had to rethink and reconsider how they deliver services and strengthen their Organizations through a forward-thinking Digital strategy. To be more agile and responsive in such uncertain times, we need to respond to challenges and adapt quickly to new scenarios by moving from rigid hierarchies to leaner and more flexible structures.

But what about Mental Health at Work, and why is it essential?

What’s the Office of the Future?

Within the Wellbeing @ Work Summit Middle East 2021, HR Leaders tried to normalize the conversation about Mental Health by putting the topic first, enabling self-care and professional support, raising awareness, and building knowledge around its related issues. Nowadays, personal and work life are more intertwined than ever, so it becomes vital to create balance: the more employees feel free to talk about Mental Health, the more they can prevent struggle and breakout at the Workplace. HR leaders play a crucial role in making an IMPACT by pushing new solutions, promoting work-life balance, redesign workloads, and supporting their Teams.

In this general frame, Irada Aghamaliyeva (MENA Diversity, Inclusiveness & Wellbeing Leader at EY) affirmed: “Workplaces that are inclusive foster enhanced employee wellbeing; employees with high levels of wellbeing are more inclusive”. How can Organizations increase employees’ resilience and embed sustainable Leadership behaviors in the post-covid reality?

Dr. Irada Aghamaliyeva introduced the Mindfulness practice in the Workplace and highlighted its benefits on a large scale: improved wellbeing and resilience on a physical level; positive emotions, self-regulation, empathy and awareness of social dynamics; learning and innovation thanks to the implementation of flexible thinking, intuition and problem-solving processes. So breaking the stigma is possible, starting from personal wellbeing to sustain positive energy and fuel resilience.

About the Power of Empathetic and Authentic Leadership, Dr. Rima Ghose Chowdhury (EVP & Chief Human Resources Officers at Datamatics Global Services) stresses the importance of Leadership roles today. The virtual environment employees are working in, makes them more vulnerable due to a lack of balance between emotional and authenticity traits. Authenticity is the primary factor in effective leadership, regardless of the leadership style. Putting employees first as a strategic priority and hearing their voices to guide strategy; embracing agility to work more effectively in tumultuous time; including a multigenerational work-force: these are the key concepts within Dr. Rima’s motto “Empowering is to enable”. Through motivation and filling emotional support needs, the Empowering Teams Process leads to employees’ safety, esteem, and self-actualization. 

The Wellbeing @ Work Summit delivers strategic direction, advice and inspiration from employers and experts from across the world to help you create a more compassionate corporate culture that delivers results. To know more about the FOW Future of Work Insights platform around the world, click here: https://fowinsights.com/

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The Wellbeing @ Work virtual Summit Middle East returns for its 5th annual event on 22-24 February 2021

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The summit provides an innovative and experiential virtual learning opportunity for our audience of CEOs, benefit and reward business leaders and senior HR professionals. The information and knowledge gained from attending this event allow the opportunity to make strategic wellbeing and mental health decisions within an organization, supporting our mission to create more flourishing and thriving workplaces. Never before has the mental health and wellbeing of your employees been so important. The Wellbeing @ Work Summit includes keynote speeches, panel discussions, workshops, and fireside chats alongside unrivaled networking with leaders across the Middle East using our AI-enabled matchmaking platform. This is far more than a webinar! An engaging 3-day event providing you invaluable insight and tools to create thriving workplaces.

Key Reasons to Attend:

  • An engaging AI-enabled matchmaking platform to make invaluable connections & host virtual meetings up to 2 weeks before the three-day festival
  • Learn how multinational organizations are creating workplaces where employees thrive in the new world
  • Campfire panel discussions informing workplace change & mental health solutions
  • Middle East-based employer case studies providing the secrets to employee wellbeing success
  • International experts bringing best-practice from across the globe
  • Invaluable networking with business leaders from across the Middle East

The Wellbeing @ Work Summit delivers strategic direction, advice and inspiration from employers and experts from across the world to help you create a more compassionate corporate culture that delivers results. The design and implementation of a holistic wellbeing and mental health programme that delivers healthy outcomes and a more productive organization is paramount right now. 

In addition, the results of the extensive Middle East region-wide survey on wellbeing and mental fitness in organizations across the region made in partnership with Cognomie will be presented during the event.

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DECODING FUTURE HR: Global 24 hour virtual event | 19 and 20 January 2021

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DECODING FUTURE HR: Today’s challenges are tomorrow’s trends and opportunities

Global 24 hour virtual event | 19 and 20 January 2021

www.decodinghrevent.com

The world in 2020 has changed to a ‘new normality’ but what’s that ‘new normality’ everybody talks about? Is it here to stay? How is it affecting us in our daily lives in the different versions of ourselves? As a customer, an entrepreneur, a parent, a friend…a worker…

Our job is a key part of our lives and we are indeed living through a fundamental transformation in the way we work. Automation and ‘thinking machines’ are replacing human tasks and jobs, and changing the skills that organisations are looking for in their people. These momentous changes raise huge organisational, talent and other HR challenges. It has become clear that few organisations are likely to revert to pre-pandemic practices even after a vaccine is found.

Decoding Future HR 2021 is bringing you the ideology of how today’s challenges are becoming tomorrow’s trends and opportunities resulting in HR excellence.

Why you should attend:

  • Learn about the trends and best practices shaping future HR
  • Get valuable insights from expert speakers
  • Share ideas and research to help your organisation reach its goals
  • Understand what do employees want in ‘New Normal’
  • Develop new vision for HRBP and Centre of Expertise
  • Identify, integrate and understand stakeholders to create an intentional employee experience
  • Approaches and elements to leadership development.

Some of our confirmed speakers:

  • Tshepo Yvonne Mosadi , Human Resources Director, The HEINEKEN Company
  • Sarah Tabet, Global HR Director/ D&I Leader | Author for “Inclusion Starts with U”, Schneider Electric
  • Wadah Al Turki, Country Talent Manager KSA and Bahrain, IKEA
  • Lesha Chakraborti, Head of HR – EMEA, Travelex
  • Shaban Butt, Director HR & Administration, The Coca-Cola Company
  • Sajjad Parmar, Head of Rewards – APAC, eBay
  • Katey Howard, VP, Talent Management AMESA, Pepsico
  • Chen Fong Tuan, HR & General Affairs Director, Samsung Electronics
  • Prerna Ajmera, Senior Director, HR Experiences and Solutions, Microsoft
  • Václav Koranda, Vice President Human Resources / Member of the Board of Directors, T-System
  • Amy MacGregor, VP Employee Experience, Global HR, Manulife
  • Adwait Kashalkar, People Analytics and Programme Management Leader, APAC, Mastercard

Click here to view all speakers: www.decodinghrevent.com/speakers

At Wisdom we remain positive that ‘normality’ will soon return and that we will be able to physically meet together once again as speakers, delegates and sponsors at our beautiful venues around the world. But meanwhile, life continues and we need to keep in touch and learn from each other. This 24-hour virtual event will be of great benefit and value to your businesses and its continued development during these challenging times. While this virtual event comes at a lesser cost, it provides for now a wider reach into an international audience, with flexibility of access to content as well as allowing you to have the same opportunity as at a face-to-face session for one-to-one business meetings. We look forward to welcoming you in January.

Date and time: 19-20 January 2021Where: Virtual engaging platform
  Further information and bookings: www.decodinghrevent.com        Contact:
marketing@wisdom.events   #WSDM_BI
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