Written By: Mahmoud Mansi
Human Capital Consultant ~ Protiviti, Dubai Office
If you were/are a manager, what method shall you use to provide leadership, engagement, and development to your employees? I have read many publications regarding this issue, yet I have witnessed the majority of organizations applying management through being too strict in details that do not affect the productivity of the team, while ignoring the game-changing details that would make all the difference to team members and to the organization. You can see what I mean.
There are many issues that are addressed in contemporary HR conferences: employee loyalty, happiness at work, establishing intelligent communication between employees and managers, etc. When these issues remain slogans with no powerful implementation the result will be what is seen every day: high turnover, loss of human talent utilization, less innovation in final product, etc. At Protiviti, a Risk Consulting & Internal Audit Firm, a very simple managerial solution is offered to handle all these issues: TRUST.
Establishing trust between an employee and a manager may take months or even years to be well-established. Trust provides employees with maturity, confidence and leadership. However, the word “trust” could have various reflections. What does trust really mean?
1- Trust in Development:
At Protiviti, there is a relationship of trust from day one, where the employee is given freedom to create his/her own “individual development plan”, and the responsibility of the managers is to coach and mentor employees to accomplish their own development plan. Here comes the first meaning of “trust” where the employer trusts the strategic thinking of employees, and trusts the choices they make to develop themselves.
2- Trust in Training:
Besides the coaching and offline training, there is a secured online learning platform where employees optionally select the courses they wish to attain. This way self-learning becomes a very essential tool for Protiviti members.
3- Trust in Work:
From the first week, and sometimes from the first day, you are trusted to meet a client, conduct a research and lead. The employer’s trust here originates from two sources; the first is trusting the recruitment team in selecting the perfect candidates, and the second is in trusting the employee’s capabilities that he/she is completely accomplished to empower the trust relationship with the client.
4- Trust in Performance Management:
In many organizations, performance appraisals are used to “control” employees, or it is used as a tool of documentation. When a manager and an employee set the criteria together and discuss the goals during the year, it is a new level of trust. Measuring performance becomes an interesting and collaborative partnership where both the manager and the employee share the same outcome results; personal development, professional development, department development, product development, and eventually self-fulfillment and appreciation. During the performance appraisal process managers utilize employee capabilities and feedbacks as a reliable asset that would lead to actual performance development. Is this not the point behind measuring performance; to develop the entire process and not only the employee?
5- Trust from Managers:
One of the best feelings an employee could have is having the manager believing in him/her, and that the manager wants what is best for the employee on a personal and professional level. In Protiviti, managers are too humble and smart that employees can sometimes feel they are their colleagues, while leveraging a greater mutual respect. This is their management style where managers trust in the abilities, questions, opinions and style of their team.
Edited By: Mona Timor Shehata
Acknowledgements: Sanjay Bhattacharya for the inspiration & Sanjeev Agarwal for the encouragement.
How did studying a CIPD qualification with ICS Learn change my career?
Journalism: Mariham Magdy
“Choosing ICS Learn has been one of the best decisions I have ever made!
I personally struggled for nearly two years trying to kickstart a career in HR and as we all know, HR is one tough industry to crack. “After choosing ICS Learn, I had a number of recruiters contacting me for HR roles and I couldn’t believe it! The level of attraction I received once putting the words ‘Studying towards CIPD’ on my CV was immense.
“I finally managed to gain an HR Administrator role in one of the best companies and couldn’t have been more pleased with being offered such a fantastic opportunity.”
Anika Parmar, CIPD LEVEL 3 & LEVEL 7 STUDENT
” Other course providers did not offer upfront information about how support would be given and by whom. ICS Learn proudly promotes the tutors and high levels of expertise. This gave me confidence that I would be in good hands.
Just one month after enrolling with ICS Learn for my CIPD course, I landed my first HR role and am over the moon!”
Nikki Long, CIPD Level 3 Student
“I really wanted to break into HR/Learning and Development roles, but the jobs I was applying for required a CIPD qualification, so I then took the leap and started with ICS Learn. “From not being able to get an interview for roles I started getting offers as soon as I mentioned CIPD on my CV.”
Nin Sandhu, CIPD Level 3 Student
“As a recent student of ICS Learn, I have completed my Level 5 Diploma. Prior to starting the course, I didn’t work in an HR role, so after shopping around and a lot of Google searching, I got into contact with a student advisor at ICS Learn.
The gentleman I spoke to was very endearing and friendly, as I didn’t work in an HR role and had no HR qualifications I was looking to start the CIPD Level 3 qualification, however, the advisor suggested I started with Level 5 as I had a university degree. “This was possibly the best choice I made as it has helped me become more recognised academically and I was able to get my first HR role in Alstom within 2 months of starting my course.”
Rukhsaar Hussain, CIPD Level 5 Student
“I have been able to use my studies in making decisions at work and able to relate the practical way of my work to my academic studies. “The tutors on my modules are friendly and approachable which has made me feel very supported throughout the course.”
Bernadette Aquino, CIPD Level 7 Student
“Since I decided to enroll onto a CIPD Level 5 qualification with ICS Learn in April last year, it has already had a tremendously positive impact on my change in career direction.
After careful comparison with other learning platforms, ICS Learn stood out to me as the best one available, as I knew people who had done this course and were able to gain successful entry into HR, either like myself during studying, or very quickly after completion.
They had good testimonies from students and offered an excellent flexible payment programme which made it accessible.
ICS Learn also offers good study support, from your own tutor, or even from fellow students!
Even though I’m still working towards my qualification, it has 100% helped me secure my future as an HR professional.”
Taj Chelvaiyah, CIPD Level 5 Student
Which Certification is right for me PHRi™ or SPHRi™?
Written by: Mariham Magdy
When deciding to take a step forward for their international certification, many HR professionals hesitate between choosing the right credential that suits their professional experience and practice; whether the PHRi™ or the SPHRi™?
In this article, we will provide a comprehensive comparison between the two credentials, to help you decide which certification is right for you.
First, we will highlight the eligibility requirements for both:
Let’s elaborate more about what is meant exactly by a “professional-level experience in an HR position”?
HRCI defines a “professional-level” HR position as one that includes:
- The ability to use independent judgment and discretion in performing work duties.
- A level of specialized knowledge in the HR field with some authority for decision-making.
- In-depth work requirements, such as data gathering, analysis, and interpretation.
- Interaction with a broad range of individuals, including key personnel.
- Individual accountability for results.
The Exam Content Outline for both certifications.
While the PHRi builds a professional mindset for the HR professionals on how to manage soundly the different HR functions, standardizing the steps they need to follow for the successful implementation of various HR processes; the SPHRi enhances the strategic aspect of HR Management Practices.
In other words, both certifications curriculum complements each other, and it depends on where you are on your professional career ladder to decide whether you are lacking the knowledge on how to professionally manage certain HR functions or are you ready to expand your strategic views and practices in the HR field?
The Certification Renewal:
- You must earn 1 ethics credit during your three-year certification cycle.
- This is a part, not in addition to your 60 required recertification credits.
I believe that the “Recertification” condition mandated by the HRCI increases the value of the certification itself since it ensures the continuous learning of the certified professionals.
One of the valuable slogans of the HRCI Certifications, is that it is “Earned not Given”, and thus the eligibility and merit of earning, must be continuously evaluated and confirmed.
Recertification is one of the many reasons that HRCI certifications are the most recognized and trusted by HR professionals and the organizations they serve. And now, recertification credits are easier than ever for you to access and earn.
And now let us know more about the Exam Format & Length:
The Exam Questions are either multiple choice, fill-in-the-blank, drag and drop, or scenarios.
The scenario questions present typical HR situations, followed by a series of exam items based on the scenario. These scenarios require you to integrate facts from different subject areas.
The HRCI website provides extremely useful bundles for the exam preparation material along with trial tests to assist you to get familiar with the certification exam questions and exercise them widely prior the exam itself.
In addition, the HRCI offers a “Second Chance Insurance” which is a pre-paid and non-refundable fee allowing you to take the exam for a second time in case of failing your first time.
Whether being certified as PHRi or SPHRi, the certification has three main advantages for you:
- Requires specific work experience, competency, and education.
- Requires recertification, which makes sure that you stay current in the HR profession through continuing education.
- Allows you to put the letters after your name.
Through the HRCI valuable certifications, you get connected to an exclusive network of motivated HR professionals around the globe – Nearly 145,000 certified HR thought leaders working in more than 100 countries and territories.
Emotional Intelligence and Business Excellence
Written By: Dr. Maha Magdy
Many of us as soon as they hear about ” Emotional Intelligence” think that it’s only related to love and relations with your partner, but have you ever related it to your business? How would it help you achieve your goals? Increase your income? Enrich your resources?
In business world, we usually care for IQ of candidates and consider it one of the main aspects to use for the performance evaluation of employees, ignoring their EQ which is proved to be the strongest predictor of positive performance and long-term success according to recent studies.
Let us first identify what is meant by EQ to be able to discover how foundational it is for a thriving workplace.
EQ or Emotional Intelligence is the ability to be aware of your emotions, moods & motives and to redirect them and manage your behaviors.
In other words, emotions are energy, and “Emotional Intelligence” is the ability to use or direct this energy to push you towards achieving your goals, which means you need first to identify your emotions then deal with them wisely.
If you aim to be a unique leader you must know that rising your EQ enables you to influence other’s emotions and interact with them successfully and even direct their reactions!
This is not a bare claim, but a scientific truth that I am going to explain now.
Scientifically, EQ is the ability of your brain to build strong neural connections between: “the limbic system” (center for emotions in your brain) and “the prefrontal cortex ” (the rationale thinking center), the more neural connections your brain build, the more emotionally intelligent you become. The good news is that you can train your brain to build these neural connections through emotional intelligence coaching techniques.
Emotional Intelligence, as I mentioned before, is mainly about emotional awareness, which is the ability to recognize your feeling, understand your habitual responses to events and realize how your emotions affect your behaviors and performance which is critical to your business.
Emotional Intelligence also enables you to acquire the ability to manage your emotions, stay focused and think clearly even when experiencing powerful emotions, which is crucial for your productivity, and would be reflected on your decisions, motivation, and relationships with others.
Emotional Intelligence coaching techniques will help you discover your limiting thoughts and beliefs and reframe them to unleash your potential and achieve the goals you though before to be unachievable, simply you would be able to choose how to react and whom to be.
One of the most important skills you acquire through emotional intelligence is the ability to master your personal power, the secret to become limitless through realizing your real capabilities and use them to put yourself where you deserve to be.
In these quick changes and surprising events, we face every day, emotional intelligence allows you to cope with stresses in a healthy way and minimize your negative thinking, this will protect both your physical and mental health and would reflect on your business.
Enhancing your EQ promotes you to build better relationships which reflects directly and indirectly on your business whether you are in a managerial position or an employee.
From all that we have mentioned above, we can realize how emotional intelligence would benefit your business through greater performance and productivity, greater income, improving personal skills, improving leadership skills, and acquiring a more healthy and stable work environment especially that it could be developed through training.
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