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Interview with Michiel Van Eunen Gamification Expert / Experience Designer

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Interviewer: Mariham Magdy

Gamification does not mean we turn your work or your learning into a game (although it might as well be case); it does mean that we can create something – a game, a system, rules, mechanics – that you ‘play’ in your role as an employee, that is fun and engaging has real-life impact, because of your behavior” Michiel Van Eunen

Brief Introduction about the Interviewee:

Michiel is a Gamification Expert, Speaker, Experience Designer, Escape Room designer, LEGO Serious Play Facilitator and Experience STAR Facilitator from Amsterdam, Netherlands.

He lives by the slogan “You Can’t Win If You Don’t Play”. He is known for drawing on experience in education, e-learning, theatre, retail, training, start-ups, event, and gaming industries. What thrilled him most is designing purposeful fun!

Some of Michiel’s great achievements include being listed on Rise Global Top 100 Gamification Guru, being a committee member of Gamfed International Gamification Federation Steering, and the Ambassador for Mission Start – Platform for Gamification & Game Based Learning.

He talks, inspire and advise about gamification at conferences, workshops and strategic sessions. Some of those include Gamification World Congress, Dutch Training Professionals, and more.

Michiel was the Gamification Designer for Performance Solutions and Facilitator for LEGO Serious Play Method.

1- HR Revolution Middle East: “Welcome Mr. Michiel, it is our pleasure to make this interview with you.  Would you share with us how “Gamification” nowadays helps a great deal in changing learners’ as well as employees’ experience in different fields?

Michiel Van Eunen:

Engagement, attention, the way we experience media and the way we learn is changing rapidly.

Where people get easily disengaged at work, gamification looks at what we can learn from games, by applying ingredients from games in real life, and in the context of being in employee – in your work.

Gamification does not mean we turn your work or your learning into a game (although it might as well be case); it does mean that we can create something – a game, a system, rules, mechanics – that you ‘play’ in your role as an employee, that is fun and engaging has real-life impact, because of your behavior. This can be a higher productivity, learning faster or smarter, eating healthier.. It can be anything.

2- HR Revolution Middle East: “You Can’t Win If You Don’t Play” would you tell us more about what does this slogan symbolize?

Michiel Van Eunen:

It inspires me to have a playful attitude. If you play, you get alive; you take decisions that have consequences. Either positive or negative, but they are your choices. This feeds right into the things that motivate us most: autonomy, mastery, purpose and relatedness.

3- HR Revolution Middle East: One of the most interesting parts in your work you have spoken about during your speech in the HRTAC19 was the “Escape Rooms” designing. How much effort do you really exert in the background in order to design an “Escape Room”? To what extent do you believe that “Escape Rooms” can impact positively the team dynamics, more than other team building activities?

Michiel Van Eunen:

In an escape room, you are intensively playing for an hour; searching, puzzling, analyzing and deducing. But also: collaborating, convincing, leading and following and taking initiative. And you may add dynamics like communication, trust, flexibility, responsibility. Oh, and herd behavior, competition, stress and time pressure.

The beautiful thing is; when people are intensively engaged in an activity (flow), they’re not thinking about that. They are not concerned with how they should behave; they fall back on their natural behavior and patterns. If you register what happens in an Escape Room during one hour of playing, you will have a wealth of information about those players. Somehow, Plato already knew that 2400 years ago.

The power of the Escape Room is not just in the 60 minutes of intense play. It’s the part right after, that matters. The part where we look back and say: ‘What just happened ?!’

Depending on the time, the group and the development goal (or learning goal), we can look back at the Escape Room – at both individual and team level – through different lenses.

Content (in the case of the Reverse Escape Room: Reverse Thinking

Thinking different

Play versus work

Team / organizational culture

Team themes (cooperation, trust, communication)

Skills (problem solving ability, analysis, deduction, out-of-the-box thinking, working under time pressure)

Link with behavioral styles (eg: emergenetics, insights, MBTI)

Link with leadership styles

Link with elements from the organization’s blueprint

4- HR Revolution Middle East: Mr. Michiel, you are listed on Rise Global Top 100 Gamification Guru, Would you share with us more information about the list selections & how were you able to realize such great achievement?

Michiel Van Eunen:

Gamification is a relative niche expertise field. Since it became more known around 2011 – because of great pioneers like Jane McGonigal, Yukai Chou and Gabe Zichermamn, to name a few, I have been around sharing my own experience. I am lucky to work with great clients around the world who want to experience what gamification can do for them. I put a great deal of effort in making impactful gamification designs. And whether they work or fail (they do both), I am happy to share. That is of great value to the community.

5- HR Revolution Middle East: “What are the major business problems that can be solved through Gamification? What piece of advice would you share with business leaders to consider when they approach Gamification Solutions?”

Michiel Van Eunen:

Gamification can be a great force in a broad field of business cases. I personally love to see that people who might be labelled as ‘disengaged’ / not motivated, can be highly motivated if you put them in a different context – for instance an escape room.

Gamification is not a solution. And there is no such thing as a fixed ‘Gamification Solution’. As a business leader you should be aware of that. Gamification is a design practice, just like ‘design thinking’ is. If you have challenges that involve human behaviour, change, learning or motivation, then Gamification can be a great way to approach it. I would always advice to team up with a gamification expert to create a solution that fits your needs (and budget). In the same sense that you would hire a top-chef to prepare a great menu for your guests, instead of ordering take-away or cooking up your own microwave meal. The risk for disappointment is great!

6- HR Revolution Middle East: “Mr. Michiel, one of the most important roles you had was being the Gamification Designer for Performance Solutions for LEGO Serious Play Method. Would you please share with us more about this role and what success stories resulted from those solutions have you witnessed during this period?

Michiel Van Eunen:

LEGO® SERIOUS PLAY® is a methodology developed by LEGO as an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.

I love to get people to play. When they enter the room with a table littered with thousands of Lego bricks, they immediately start playing with it. I just direct their play by giving structured building challenges and let them reflect on it. The wonderful thing about the method is that it creates great metaphors and lends itself so well for storytelling. It can make complex, abstract matters very clear, and ‘shareable’. Teams can build their company culture, a new service, more efficient work-streams, …..you name it.

7- HR Revolution Middle East: “You have recently delivered an amazing workshop during HRTAC19 about leveling up HRM with Gamification. How Gamification can change the future of HR processes?

Michiel Van Eunen:

What I find astonishing is that HR insists on taking the perspective of the company or organization, instead of that of the employees. HR can learn a lot from Gamification, by starting out with a simple question to ask employees: What do YOU want?’

Gamification is basically ‘Human Focused Design’. When you compare (playing) a game to operating in a real-life system (work), you can easily see where the work-environment falls short:
Most systems are designed with a focus on their function, with the purpose to be efficient & do the job quickly (procedures, rules, methods), and based on the assumption that people will do what is expected (because they have to, or because they are paid for it).
Most games are designed with a focus on humans, who experience feelings –  insecurities, reasons, fears, motivation, desires, engagement – with no other purpose than to please the individuals playing them, and on the knowledge that players will abandon as soon as it fails to engage.

Work should be more like (playing) a game. Not in the sense that it is merely an entertaining pastime, but for the reason that it puts the player (worker) at the center.

I truly believe in the credo ‘If you take care of your employees, they will take care of your clients’

8- HR Revolution Middle East: Finally, I would like to ask you what do you expect would be the future of Gamification? How it will evolve to disrupt other industries?

Michiel Van Eunen:

Gamification – or broader: human focused design – will evolve naturally. It will grow when we see that it works; when we get reports on hard KPIs, clear ROI and positive testimonials of those who have tried and succeeded.
There is a big risk though. On the one hand, the market gets flooded with ‘gamification solutions’. To me, solutions belong to a specific problem, and no two problems, no two teams, no two companies are the same.

On the other hand, ignorance or being frugal, may lead many companies to choose for these ‘fixed solutions’. Both can lead to disappointing outcomes. Of course this doesn’t mean that Gamification in itself would not work; It means it is a complex discipline. It can have a huge impact if you acquire the expertise of a professional.

THANK YOU


Civil Work

Q&A with Sherihan Elkamash; Researcher at the Center of Strategic Studies, Bibliotheca Alexandrina & Charity Activist

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Interviewer:
Mahmoud Mansi

“I am always trying to not lead members, but inspire them and gain their trust by encouraging my team to work on new projects. I help them make their work plan, and I provide them with some guidance and coaching to finally have a successful deliverable to help impact more people in the community.”

Sherihan Elkamash

HR Revolution Middle East Magazine: Sherihan you are multi-talented and active in building the community in several different ways, one of your main roles is working at the Center of Strategic Studies at the Bibliotheca Alexandrina, can you tell us more about your role?

My main work is about making strategic researches. I also, write articles about the recent international political events. One of the main roles for me is to organize virtual discussions to discuss different economic and political subjects. I am always in contact with high profile degenerates in the political arena to make interviews with them to be published. I am also the social media specialist for the center, responsible for managing the official page by managing and posting the news, declare about the new events and conferences for the center.

HR Revolution Middle East Magazine: Across your career you have worked in different careers and gained different experiences. Can you tell us what did you learn from these experiences? And how those skills are helping you at your current role?

I have been working in many fields since a young age I have acquired professional experience in many fields for the past fourteen years; working in NGOs, media, research, translation and communications. These experiences taught me to navigate in different kinds of structures (public/private/international), as well as dealing with the internal dynamics of each organization. In my previous roles, I have demonstrated exceptional ability to manage external stakeholders including senior government officials, high-profile clients, and well-regarded organizations. As a trilingual officer, I can communicate effectively in Arabic, English and French.

Working in all those fields taught me how to work in full power with a great performance, deliver my work in a high quality and always being in time and following the timetable.

HR Revolution Middle East Magazine: You also have your own charity project “El Rahmoun”. Can you tells us more about managing people in a charity structured projects?

Let me first talk about myself when I was a regular member in NGO’s and volunteer projects. I starting volunteering since I was a 13-year-old school student. During those 21 years in charity, I’ve learned many things:

-I learned how to take the initiative to start new projects to help the maximum number of people in need.

-I learned more about contributing to the community and helping solve issues.

-I learned how to deal with all categories in my society, understanding their needs and being helpful to them.

-It is not only about leadership, but I have also been a great “team member”, by coming up with new ideas, working with enthusiasm and integrity.

As a founder or a leader for “El Rahmoun” charity group – like any business structure or project – it depends on the number of volunteers whether they are many or few, based on that we put a strong administration and operations management plan.

I am always trying to not lead “El Rahmoun” members, but inspire them and gain their trust by encouraging my team to work on new projects. I help them make their work plan, and I provide them with some guidance and coaching to finally have a successful deliverable to help impact more people in the community.

There is an interesting difference between a traditional corporate structure and a charity structure. In charity the individual is the one who deicides his/her responsibilities and commitment to the charity work. I cannot obligate them to attend the events or to do their tasks. Which means that I have to be their friend so they love me and maintain a good communication with the youth, meanwhile at the same time I have to be their leader when it comes to the big decisions. And this is the most difficult part. I think after 3 years of continuous work, while our volunteering community is getting bigger… my team and I are doing it well.

HR Revolution Middle East Magazine: How do you define success your own way? And what would be your success tips for youth?

I have learned the perfect strategy to achieve success, it is balance. We all have the desire towards success but those who are working and planning for it are the ones who are reaching their goals in a steady way. We all grew up with big dreams, seeking success in life, but few of us who understood that sustaining the success is the hard part. Balance is the key, youth need to know the importance of balance in their life between their studies, hard work, community service and social life. Youth need to make balance between physical, emotional and spiritual elements, to keep the high performance in everything they do. When we maintain our balance it shortly affects our sense of security and helps us to move forward. The balance in all activities in our days helps us maintain our mental health in order to have healthy minds and lifestyles. Stress is a serious threat to Youth and one should make it a priority to keep the stress away because stress prevents success.

Balance = Success

HR Revolution Middle East Magazine: With the development of technology, virtual communication and accessibility to knowledge, do you believe that some jobs are in threat? Can some careers take another form, offer different services and still impact the community?

The whole world is turning digital. The easy access to knowledge and data is the way of living now. Well, the development of technology can never be a threat. It actually helps us and is not a threat to our existence nor to anything created or made by the human being. NEW careers have been created and much more are on their way to glow and have place due to the virtual life. Furthermore, thousands of activities and services are provided through the internet now (website- social media) which also supports entrepreneurs and organizations to easily create new projects.

The Egyptian Government is taking the same track now in most of its governmental institutions. The pandemic helped a lot. It was a red light to hurry and accelerate our path, not only organizations that are turning digital but also individuals are becoming more focused on e-learning and other daily life services and in their lifestyles. I am very optimistic; because of the development of technology, new jobs are opening and great opportunities for youth which is very advantageous, beneficious and profitable to the growth of our great Nation EGYPT and to the rest of the world.

Thank you Sherihan for this interview and for developing and inspiring the community in such a unique way!

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LA CULTURA DIGITALE AZIENDALE E I SUOI LEADER CORAGGIOSI. LA SOCIETA’ DI MARKETING DIGITALE ITALIANA “DERAWEB” COME ESEMPIO DI ECCELLENZA NELLA GESTIONE DELLE RISORSE UMANE

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INTERVIEWER: Cinzia Nitti

HR Revolution: Ciao Fabio, grazie per aver accettato la nostra intervista e per quanto vorrai condividere con noi. Cominciamo: chi è Fabio De Lucia?

Fabio De Lucia: Ciao e grazie per questa intervista. Sono nato il 21 marzo del 1986 e il percorso accademico mi ha qualificato come perito commerciale con il massimo dei voti. Dopo la maturità e coerentemente con il mio approccio pratico alla vita, trovavo inefficace continuare a studiare per qualcosa di “non-tangibile”, quindi sono partito per Parigi e una volta rientrato, ho trovato impiego presso un’agenzia viaggi nel 2005. Ho iniziato a interessarmi a piani di sviluppo per implementare e migliorare i prodotti offerti. Credevo in quello che facevo ma, non trovando riscontro positivo da parte del mio titolare, ho rassegnato le dimissioni. All’epoca conoscevo già il mio caro amico e colui che sarebbe diventato il mio socio, Andrea (Dettole), il quale lavorava nel settore utilities nel nord Italia. Unendo le nostre conoscenze e competenze, nel 2008 abbiamo avviato Sundera, azienda di vendita servizi Business To Business (o B2B) e assistenza nel campo delle utilities: mi occupavo principalmente dei piani di sviluppo commerciale.

HR Revolution: Come nasce la web agency Deraweb e quale la sua mission?

Fabio De Lucia: Dall’esperienza positiva pregressa, nel 2016 abbiamo deciso di fondare con Andrea la società di marketing digitale Deraweb, brand partner della primogenita Sundera. L’impreparazione dei titolari di partita IVA in fatto di marketing e digitalizzazione dei prodotti aziendali – riscontrata a livello nazionale – è stato il fattore chiave che ha dato vita a Deraweb. La nostra azienda ha l’obiettivo di fornire strumenti efficaci per lo sviluppo aziendale in prospettiva di promozione digitale. In quattro anni il nostro pacchetto clienti è cresciuto in tutta Italia e su piano internazionale, acquisendo 600 clienti e con proiezione di raggiungere quota mille entro fine anno. La famiglia Deraweb conta oggi 15 dipendenti e 20 consulenti.

HR Revolution: Le Risorse Umane sono le componenti-chiave per il successo imprenditoriale. Il COVID-19 ha inevitabilmente imposto un cambiamento degli equilibri nella gestione aziendale. Come avete affrontato la sfida in fatto di nuovi assetti, ripianificazione e gestione del personale?

Fabio De Lucia: Il nostro metodo operativo prevede la maggior parte del lavoro da remoto. Gli strumenti digitali dunque, si sono confermati lo strumento indispensabile nel nostro lavoro; la pandemia è stata un elemento positivo in fatto di consolidamento di Deraweb. Si è trattato di un periodo di transizione per tutti. Nonostante uno stop forzato per alcuni e il crollo degli incassi nel mese di marzo, i nostri dipendenti si sono messi a completa disposizione dell’azienda, dei clienti, contribuendo in modo non indifferente alla buona riuscita degli intenti. Ci sono stati tutti vicini. Sono stati bravi e vanno tutti elogiati per questo.

HR Revolution: Cultura Digitale Aziendale: la risoluzione di problemi attraverso l’utilizzo di strumenti digitali si è rivelata un elemento vincente nella gestione del pacchetto-clienti durante la crisi pandemica?

Fabio De Lucia: Da titolari di azienda, nel supporto ai clienti e per una gestione ottimale dei servizi offerti, abbiamo deciso di operare in modo differente rispetto ai concorrenti. Abbiamo fornito gli strumenti necessari alla “sopravvivenza pandemica” con metodo studiato e mirato, soprattutto gratuito. In che modo? Creando manuali, guide strategiche “BUSINESS WORKOUT”, webinar e consulenze gratuite a disposizione dei clienti per evitare il fenomeno dell’inazione. Non a caso, il feedback è stato assolutamente positivo: abbiamo rafforzato il rapporto di reciprocità e fiducia con i nostri clienti, premiando inoltre coloro i quali hanno rispettato le scadenze in un periodo tanto complesso, fornendo un’estensione gratuita di un mese del servizio. Quest’approccio ci ha permesso di registrare risultati esponenzialmente più alti nel nostro ambito, a dispetto delle previsioni che la condizione economica generale avrebbe imposto.

HR Revolution: Spesso si pone l’accento sulla fidelizzazione del cliente, sottovalutando che la riuscita di un progetto o l’acquisizione di un contratto, derivi da un’ottima commistione di professionalità ed energie di un gruppo omogeneo e coeso. Dicci di più del tuo team. Sono importanti la Diversità e l’Inclusione in Deraweb e perché?

Fabio De Lucia: Assolutamente sì, per noi Diversità e Inclusione sono importanti. E rendono Deraweb un ambiente stimolante: il clima aziendale assume il giusto equilibrio tra competenze, rispetto delle qualità di ognuno e dimensione umana. Abbiamo messo in atto un modello di leadership che ispira gli altri e invoglia a migliorarsi. Dal consulente commerciale al servizio clienti, ai tecnici grafici, addetti marketing, comunicazione e social media, l’elemento della formazione continua inoltre, ha permesso di stabilire la gestione dei progetti in cui, senza più necessità di definizione esplicita, ogni membro del gruppo conosce esattamente il suo ruolo all’interno del processo. 

C’è fiducia e stima reciproca, spirito di sacrificio e altrettanta collaborazione. Da parte nostra c’è attenzione alle proposte di ognuno. Il mio lavoro mi ha dato modo di visitare tante aziende e conoscere altre realtà, ma qui da noi c’è un clima diverso, un clima che piace e che permette di lavorare secondo un equilibrio che dimostra quanto i nostri ragazzi siano “allineati”: in Deraweb proprio non riesce ad arrivare qualcuno che non abbia i nostri stessi valori.

HR Revolution: La Parità di Genere è un obiettivo di rilievo in una realtà aziendale. Definiresti l’equilibrio di genere parte integrante del vostro successo?

Fabio De Lucia: Sì, le donne nella nostra azienda sono un valore aggiunto e particolarmente apprezzate. Hanno un approccio naturalmente diverso all’ascolto del cliente e alla gestione di una richiesta. Sempre attente ai dettagli, precise, sicuramente meno impulsive in fatto creativo rispetto agli uomini. È una scelta aziendale mirata, quella di impostare gruppi di lavoro misti: sono la sintesi perfetta che genera stabilità. In Italia si parla troppo poco di Parità di Genere sul posto di lavoro, noi invece siamo ben felici di dare possibilità di crescita e carriera alle nostre dipendenti, mamme incluse! Sono tutte ben accolte, troviamo che siano una risorsa irrinunciabile e grande indice di maturità nel nostro team. Da sempre puntiamo su piani di sviluppo aziendale assolutamente paritari; la famiglia Deraweb è un gruppo eterogeneo che ha fatto anche di questo equilibrio un punto di forza. 

Grazie Fabio per averci aperto le porte di Deraweb e condiviso con HR Revolution Middle East, l’esempio positivo di una realtà aziendale solida che ha fatto delle Risorse Umane il suo motivo di orgoglio!

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Interview with HRCI Advisory Council Member Dr. Amir Dhia

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Interviewer: Mariham Magdy

” The CEO Advisory Council is a model for other industries as they play a role in connecting the lines between the labor market needs and the professional job industries” Dr. Amir Dhia

Brief Biography about the Interviewee:

Previously, Dr. Dhia was Dean at INSEEC MBA & MSc

Dr. Amir Dhia serves on different boards and educational organization programs. He is a member of the HRCI CEO Advisory Council; a Board Member of the Standards Supreme Council of the Global Academy of Finance and Management (GAFM), and a Board Member of the Standards Supreme Council the American Academy of Project Management (AAPM). Dr. Dhia is the Director General of UBT Executive Education (University of Business and Technology, Jeddah); the Director General of UBT English Language Academy, and Assistant Professor of UBT MBA and MSc programs.

Previously, he was Dean at INSEEC MBA & MSc Programs (Paris Campus), Founder & Director of INSEEC MBA in Business Diplomacy (awarded Innovation Program for 2015 by Eduniversal Rankings), and Director of its MBA program in Marketing and Communication. He was also a Professor at the Center of Diplomatic and Strategic Studies (CEDS, Paris), and at the Department of Diplomacy and Strategic Negotiations of the University of Paris XI, Jean Monnet College (awarded Professor of the Year 2009), as well as Head of English language programs at one of the largest language and training centers in Paris, CFILC.

With a PhD in International Relations and Diplomacy (summa cum laude), Master and Bachelor degrees, Amir Dhia is a specialist in the Information and Knowledge Society, a Legal Translation Expert, an Accredited SME Consultant, a Certified Digital Marketing Associate, holds a Chartered Certification in Talent Management, and completed the Distinguished Leadership Development Program from the National School of Administration (ENA, Paris). Training diplomats, officers, government officials, CEOs, executives as well as undergraduate and graduate students, he has worked, lectured and trained in several countries around the world. 

1. HR Revolution Middle East: Dr. Amir, welcome to HR Revolution Middle East Magazine. It’s a great pleasure to have the opportunity to make this interview with you.

Would you please share with our readers more about the international certifications offered by the HRCI and how are they exactly designed to help advance HR professionals’ careers at different seniority levels?

Dr. Amir Dhia:

HRCI has an outstanding record of global certification and recognition for over 45 years. This is in part due to both the well-established standards and credibility and accreditation of its certifications and their impact on HR practitioners. HRCI’s eight certifications and qualifications requirements are significant for the HR profession. Certification adds value to a professional’s career. The various aspects of HR are included in the HRCI certifications and the exams cover a comprehensive spectrum of topics ranging from HR Administration and Operations, Recruitment, Talent Management, Compensation and Benefits, Employee Relations, HR Mobility, Health and Safety, HR Information Management and Business Leadership. With more than 500,000 certification holders in more than 125 countries, HRCI certified professionals lead global HR organizations and businesses. 

2- HR Revolution Middle East: Providing International Certification for such a sensitive profession like the HR is definitely not easy, considering the changing environments for this profession and how they can dramatically impact even the way of managing the HR different functions. Would you please let us know how do the HRCI succeed to tailor a sound know-how for global professionals? How is this secret recipe cooked?

Dr. Amir Dhia:

HRCI certifications are accredited by both the National Commission for Certifying Agencies (NCCA) and International Accreditation Service (IAS), where that accreditation offers impartial, third-party validation that the development and administration of HRCI certification programs has met stringent standards set by the testing industry. HRCI certification exams are conducted at proctored test centres worldwide and to a limited extent online. The certification exams are evaluated and revised to stay in line with current HR practices. Unlike other certifications that may simply require research and memorizing concepts, HRCI candidates need to acquire and master HR concepts and practices to be certified.

3- HR Revolution Middle East:  The aPHRi is the latest Certification added to the series of International Certifications offered by the HRCI. How did the HRCI evaluate the actual need in the market to help support the experience of junior professionals? How can this early certification help junior professionals to advance their careers with quicker steps than usual?

Dr. Amir Dhia:

The HRCI aPHRi international certification is indeed highly useful and significant for new practitioners and recent university graduates in the field of Human Resources. Many candidates take the entry-level certification when they shift their career from one field or another towards HR. Recent university graduates also take the certification to combine their university degree with a professional certification to distinguish their qualifications when applying for their first job. HR practitioners who do not have a solid foundation in the field of HR are expressing interest in aPHRi to support them in their positions and careers. Encouragingly, aPHRi professionals are already planning to take their competence to a higher level by preparing for the PHRi certification. UBT Executive Education was among the very first global partners of HRCI to adopt the new aPHRi certification when it was first launched back in early 2018, noting that the number of aPHRi professionals are growing steadily.

4- HR Revolution Middle East: What special tips would you share with professionals preparing for their HRCI certification? How can they prepare themselves for the exams?

Dr. Amir Dhia:

Preparing for HRCI certifications should be a pleasant, enriching and fulfilling experience and challenge. Regardless which certification they target, candidates need to master HR concepts, understandings and practices rather than memorizing definitions for the sake of an exam or certificate. Candidates who take an exam preparation training program are recommended to take the certification exam within a month or two after that training is completed so that the knowledge and concepts acquired remain fresh. The longer the candidates wait to take the exam the more they find themselves spending longer time reviewing the materials. HRCI has a large global network of Certification Preparation Providers (CPP) that are selected for the quality of their training for HRCI certifications. Another important advice that I would like to highlight is that it is better and more efficient to be trained by an HR professional who is already an HRCI certification holder than by a practitioner who is not. That advantage helps aligns the training with the mind-set of the trainer and HRCI certification exams. For example, at UBT Executive Education we only recruit expert trainers who are both active practitioners in the field and are holders of the SPHRi certification. Those two assets are very important for our candidates in terms of trainer competence, qualification and quality standards.     

5- HR Revolution Middle East: The Middle East is one of the most important markets, the HRCI has been supporting for years now. As Member of the HRCI CEO Advisory Council, can you please let us know how did the HRCI expand lately its role in the Middle East? Are you planning to offer especially tailored products for the ME in the coming period?

Dr. Amir Dhia:

HRCI has devoted a lot of effort in recent years on its international development, particularly in the Middle East. In terms of exposure, HRCI is more visible in the region than ever before thanks to its participation in forums and events, along with its active communication and interaction on social media platforms. The fruit of all that is becoming increasingly obvious as more companies and professionals rely on HRCI certifications as a reference of quality and competence. With 93% of Fortune 500 companies employing HRCI certification holders, that is a testimony to the standards and reliability of HRCI certifications inspiring other companies and professionals, both in the Middle East and elsewhere. Also, thanks to the coordination between HRCI and UBT Executive Education, as of 2019, both aPHRi and PHRi certifications are approved and subsidized by the Human Resources Development Fund (HRDF) in Saudi Arabia. There has been a growing demand for candidates with aPHRi. HRCI is working on launching the certification exam in Arabic language to encourage a wider audience of HR professionals from the Middle East region.    

6- HR Revolution Middle East: Do you believe that the industry trends in the Middle East are different from that of Europe & America, and thus the HR professionals in the region have to nurture special set of skills and knowledge more related to the region?

Dr. Amir Dhia:

The fundamentals and functions of any profession are essentially the same regardless of the industry or country. However, HR has a certain level of legal and cultural particularities that need to be taken into consideration per country specifications. For instance, there are HR laws and practices that are unique to Europe, North America and the Middle East region. As much as HR professionals need to adjust to their companies, they also need to adapt to their respective countries and cultures. This is what makes them global in their mind-set and culturally adaptive in their local practices. HRCI has reflected on that notion through three of its certifications (aPHRi, PHRi, SPHRi) that clearly highlight the knowledge HR practitioners need in both a regional and global context regardless of country or business industry, while encouraging them to be creative, flexible and dynamic, as needed locally.

7- HR Revolution Middle East: We are extremely amazed by the idea that the HRCI has a special “Advisory Council” acting as a resource to the HRCI CEO by offering advice, insight into industry trends and market needs.  Do you believe that this special set-up shall be adapted in other businesses as well? How will this help businesses to advance & grow more in the market with a more “customer-need based” approach?

Dr. Amir Dhia:

The newly established HRCI CEO Advisory Council brings unique knowledge and skills. HRCI’s mission is to enable people and organizations to discover, develop and demonstrate their fullest potential through innovative learning and certification in the ever-evolving world of HR. Therefore, our role as CEO Advisory Council Members is to offer advice, insights and a different perspective into industry trends. The CEO Advisory Council is a model for other industries as they play a role in connecting the lines between the labour market needs and the professional job industries. I am proud and pleased to serve as a Member of the CEO Advisory Council along with other colleagues who are specialists and experts in HR.

8- HR Revolution Middle East: Finally, we would like to ask you to give an advice for professionals especially in the Middle East, about how they can support their businesses? How does the various technological/ environmental/ physical disruptions nowadays require them to develop their skills/knowledge/competencies in a different way?

Dr. Amir Dhia:

The whole world, including the Middle East, has been going through unprecedented challenges as a result of the pandemic. While many businesses have either closed their doors temporarily or are at the risk of permanent closure, many other companies and industries have sustained, emerged and even grown. We should look ahead and adapt to the dynamics of global businesses and industries by exploring opportunities and alternatives. A lot of professionals have made use of the recent circumstances and environment by reflecting on their careers and potentials. Many others spent quality time developing skills and new competencies. While the economy at-large may take some time to recover, let’s move forward constructively, positively and distinctively. 

THANK YOU

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