Connect with us
Subscribe

Interviews

Interview with Elvira Ampt Global Manager of Learning Delivery at Expedia Group

Published

on


“I’ve always enjoyed helping and supporting others, but I didn’t know I could make a career out of it”

Elvira Ampt

Interviewer: Amira Haytham

Brief Biography about the Interviewee:

Elvira is a certified Master Performance Consultant who delivers learning experiences that drive high impact business results, by focusing on desired outcomes. Her approach never assumes that learning is the only or right answer; instead she starts with a diagnosis of performance which results in a holistic set of solutions.

As a leader, she believes in supporting those around her by building long-term relationships and bringing her true self to work every day. Elvira’s biggest reward is seeing people around her grow and develop, by coaching them to unlock their inner strength, and by giving people room to fail and learn from those experiences. She considers herself a continuous learner and teacher. Elvira leads a global learning team at Expedia Group and has been supporting the company’s transformation from event-based training to a blended and outcome-based learning culture.

1- HR Revolution Middle East:  During your 7 years in Expedia group you have been in several positions developing from a Market associate to the manager of learning delivery, tell us about your experience, learning journey and how you overcame any struggles?

Elvira Ampt:

For my first role at Expedia Group, I moved from Paris to Brussels. I started working in the Account Management team, where I supported hotel partners to maximize their partnership. I loved the combination of relationship-building and revenue analytics, as well as learning more about the different markets in Belgium and The Netherlands. After 3 years, I moved to the Learning & Development team and focused on training our Account Managers across Europe, Middle East and Africa. I truly enjoyed helping others succeed, and meeting many of the amazing Expedians around the world. When our team went through a reorganization, a manager position opened up. At first, I didn’t think I would be considered for the role, but I decided to go for it and at least learn from the experience. I had just read an article that stated women apply for a role when they meet 100% of the qualifications, while men do so when they only meet 60% – and I didn’t want to be that statistic! I went into the interviews with an open mind, was honest and vulnerable, and got the job. My next challenge was to grow into my leadership role while supporting an experienced team of remarkable learning facilitators. Oh and doing so while we were transitioning from event-based face-to-face training, into a blended and virtual learning culture. No big deal.

2- HR Revolution Middle East: In the years you have spent being a trainer, how has that developed your skills and personality to aid into further being a manager and leader?

Elvira Ampt:

Becoming a trainer was a lateral move; but it pushed me out of my comfort zone, more than any job I’d ever had at that point. I learned to listen (truly listen), got comfortable with silence and not knowing all the answers, and taught myself by teaching others. Many things I hadn’t expected, but really enjoyed. Other skills that helped me as I became a leader: asking great questions, putting myself in someone else’s shoes, and communicating openly and honestly. 

3- HR Revolution Middle East:  As a young woman in the Hotel School University, have you always imagined embarking into the fields of marketing, training and learning?

Elvira Ampt:

No, I started studying at Hotel School The Hague because I didn’t exactly know what I wanted to do in life (and truthfully, I still can’t answer the question “where do you want to be 5 years from now?”). I’ve always enjoyed helping and supporting others, but I didn’t know I could make a career out of it. Part of the curriculum was to get practical experience in hospitality outlets – both in operations and in leadership. As I was completing the leadership module, one of my teachers said I was really good at it, and asked if I had considered working there part-time so I could keep developing my skills. I hadn’t thought of it, but the work felt so rewarding that I took her suggestion. So it was Marina Brinkman-Staneva who got me into this field, and there have been many other leaders in my career who have helped me find the confidence or clarity I needed to keep developing myself. That has meant the world to me.

4- HR Revolution Middle East:  Spending 7 years at Expedia group has definitely given you an opportunity to develop a comfortable and creative workspace and community. What do you think is essential to be present for employees to feel belonging to their current entity?

Elvira Ampt:

I think the feeling of belonging looks different for all of us. The first thing you need to do is to find out what ‘belonging’ means for you. Right before I applied for the role as a trainer, I hired a job coach to help me understand what mattered to me in my career. She helped me reflect on my values, interests and strengths. As I started the interview process for the trainer role, I knew what questions to ask, to understand if this job was going to be right fit for me. For me, this meant having the ability to be creative, and a healthy work-life balance while traveling the world. It has been really valuable for me to take a step back and reflect every now and then, because the things that matter to us can change as we continue to develop as human beings.

5- HR Revolution Middle East:  In your point of view, what is the role of being a leader with being a trainer? And how did you personally develop your leadership skills?

Elvira Ampt:

Trial and error! Luckily, I already knew my team, so they provided me with honest feedback from day one (and still do). Continuing to build those relationships with them helped me understand how I could be a better leader. And after being in the role for a year, I asked my team and peers to describe my leadership style to me. This reflection helped me to understand where I was; and where I wanted to go from there. Being in Learning & Development, and being a leader at the same time, really demands a lot of self-reflection and growth, which is why I enjoy it so much. I’m never done learning myself.

6- HR Revolution Middle East:  In this generation, it is normal to switch careers more often, how do you see that this affects the fields you work in, does it have a positive or negative impact?

Elvira Ampt:

This is the first time I’ve ever been at a company for this long, partly because of the culture and people at Expedia Group, and partly because I’ve been able to develop myself in different roles. As a continuous learner, I think career changes are positively impacting the L&D space. There are many changes happening right now: people are switching careers more often, the jobs itself changes and the skills needed evolve. My mum started her first job at a bank, and still works in the financial industry today. But people entering the workforce today, won’t follow that same path. This has pushed L&D teams to adjust and move away from the rigid and slow solutions that were good enough in the past. We have to make sure that employees are building the skills that will help them be successful today and in the future.

7- HR Revolution Middle East:  As a manager, how can you identify and test your employees’ ability to learn and have a flexible attitude in their work-space? And why is it important to have such qualities?

Elvira Ampt:

There are a lot of different reasons why it’s important to continuously learn and develop. They can be put into 2 different categories: when you choose to change, and when the change is imposed. Even when you choose to change, it can still be difficult and require the need to up-skill yourself; like when you get that new job. An imposed change can be a reorganization within the company you work for, or COVID-19. Many companies have now found the need to shift priorities during the outbreak. This means that someone in marketing might need to work in customer care right now. That will require skills that need to be acquired quickly. Of course, this is an extreme situation, but before COVID-19 we were already in the fourth industrial revolution. This means that one third of the skills you use today will be obsolete in 2022. That isn’t even two years from now. L&D has to create a learning culture, focused on building resilience and a growth mindset. This learning eco-system should be aligned with measurable business goals that support the company’s strategy.

8- HR Revolution Middle East: How was your experience with ATD European summit past October 19 in Brussels? Will you attend the ATD European Summit this year?

Elvira Ampt:

It was great to meet so many L&D professionals. I’ve made a lot of connections, people that I am still in touch with today. We’ve shared best practices, problems, feedback and much more, to practice what we preach: continuous learning.

Depending on COVID-19, I hope to be able to attend this year’s summit too.

9-HR Revolution Middle East: What final advice would you give to Companies to pass this delicate period of the precautionary measures taken to limit the spread of COVID19, How did Expedia Group reacted to this?

Elvira Ampt:

Personally, I feel really proud of how Expedia Group is handling the COVID-19 crisis, ensuring that employees have the tools to stay healthy and working to prevent the spread of the virus. We were given the opportunity to work from home before this was mandated by different governments. Parents are allowed to work flexible hours, and leadership acknowledges that people are parents first, and employees second. We also have many different resources to take care of mental health and anxiety.

As an L&D professional, I am very proud of how my team has supported our business. COVID-19 has created a pressing need to be flexible and support our partners and customers in a very different way. In a matter of days, our team scoped the new and urgent needs, and delivered solutions that were delivered quickly and accurately. In times like these, it’s not important that our learning solutions are perfect and pretty – they need to be timely and helpful in the current context.

And as a leader, I try to lead my team through this situation as best as I can. Being open about what helps me (baking, sunshine and yoga), encouraging them to take care of themselves, apologizing when I drop the ball, and celebrating what we do well as a team.

THANK YOU

Interviews

Interview with Keith F Watson -Online Tutor ICS Learn

Published

on

“We feature our student success stories in our monthly Student Newsletter, as we know this inspires learners to keep going with their studies, as well as showing them how other students overcame the challenges they faced” Keith F Watson – ICS Learn

INTERVIEWERS: MARIHAM MAGDY & MAHMOUD MANSI

The Interviewee: Keith F Watson, LL.M, Chartered FCIPD, FCMI, FLPI, FITOL

Job Title: Owner 360 HR Solutions and Online Tutor ICS Learn

Keith’s qualifications include LL.M (Employment Law and Practice) and CIPD. A tutor since 2007, Keith worked in the financial services sector from 2006 in a variety of senior HR roles before setting up his consultancy in 2016. He’s actively involved with the CIPD in various capacities, including being a past branch chair, member of Council and a voluntary membership assessor. He is currently a member of the Professional Standards Panel (Chair) and a member of the Qualifications Advisory Group, as well as a member of the Employment Tribunal. Keith is also an Equality Act Assessor in the Sheriff Courts.

1-HR Revolution Middle East: The CIPD has become one of the most important certifications in the HR and the L&D field. Would you please explain to our readers the scientific value of the CIPD Certification, as well as its impact on the professional career progression in those fields?

ICS Learn: HR is an art underpinned by science, and the CIPD qualification benefits individuals and organisations by going beyond the technical aspects of people management and development. 

Whilst the qualification requires a robust technical knowledge across a range of topics, the real strength lies in the requirement to adapt that knowledge to the business environment and become a critical thinker who can devise best-fit solutions.

There is no doubt that the increasing requirement by organisations for their HR teams to have CIPD qualifications is due to those already with these qualifications having demonstrated the effective application of their technical knowledge in the workplace, rather than taking answers from a book and trying to make them fit situations where they simply don’t work


2- HR Revolution Middle East: From your experience, what are the most recurring challenges do learners have in completing their CIPD studies? What recommendations would you give them to help facilitate their time management for study?

ICS Learn: One of the most reoccurring challenges is time management. New learners – especially those studying part-time – do sometimes underestimate the time commitment in undertaking a professional qualification. Whilst we generally recognise the time necessary for classroom attendance, be it in-person or virtually, we often forget about the additional time required for self-study, research, and assignments – all of which are critical to our success.

There are only 24 hours in a day, 7 days in a week, and even in lockdown, there are very few people claiming to have a lot of free time. Therefore, we must decide (ideally in advance) what activities we are going to put aside for the duration of our studies.

We all have different approaches to learning, so it’s important to free up the time when we’re going to be most effective, be that early in the morning, lunchtime, evening or later at night. Some people study better in short bursts, whereas others prefer to set aside a specific day at the weekend. There is no right or wrong way to study, it’s simply a question of when works best for you.  

Another reoccurring challenge for students looking to complete their CIPD qualification is understanding the question set. Whilst it is never the intention of an examiner to confuse a student with a question, it does sometimes happen. For example, it’s often said that businesses working in English are divided by a common language and HR practice is no different. An SME, for instance, can be a “small medium enterprise” or a “subject matter expert”. To avoid confusion, the first step is to read the question not once, not twice but at least three times to understand what has been written. If there is the slightest doubt as to what is being asked, seek clarification from your tutor.

3- HR Revolution Middle East:  To what extent do you believe that the body of knowledge of the CIPD Certifications can be applied to practical work in different countries?

ICS Learn: Whilst the legal aspects of the CIPD qualification are based on UK law, most CIPD qualifications are very general so that they can be applied internationally. Being that culture varies from jurisdiction to jurisdiction, the core elements of HR practice remain the same in that we help support organisations in achieving their objectives through good people management and development practices.

The breadth of learning is a distinct advantage in all jurisdictions, as is knowing about practice and regulations in other jurisdictions. Given that laws and regulations vary over time, being able to identify and apply relevant regulations in an assignment is a valuable skill to have regardless of whether the same regulations apply in the countries we support. I have often joked that if I was ever to become an employee again, I would wish my contract to be based on Indonesian law as in that jurisdiction employees must agree to their dismissal!  

4- HR Revolution Middle East: As an Instructor, how did your journey with ICS start? What makes you most passionate about this role?

ICS Learn: I started my journey with ICS Learn more than 20 years ago as a CIPD student at which time, in addition to assignments, each module was tested by exam. Around 14 years ago, I received an email from one of my former ICS Learn tutors asking if I would be interested in attending an Advanced Employment Law workshop she was running as she was looking to retire from these workshops and she had been asked to look for a potential successor. Having literally that weekend just finished my dissertation for my master’s degree in Employment Law, for the first time in years I had a “free” weekend.

As I always enjoyed such workshops I readily agreed to attend. However, on arrival, I received a message that the tutor was unfortunately unable to attend and I was instead asked to run the workshop! Perhaps it was being thrown in at the deep end with no time to worry about anything, but the workshop was a great success with all the attendees passing their Employment Law exam a few months later and my having fully acquired the tutoring bug.

Over the years much has changed, and I have had the pleasure of running training sessions and workshops on a variety of CIPD and non-CIPD topics both virtually and in numerous countries including Singapore, India, Sudan, Nigeria, and of course in the Middle East both in UAE and KSA.

Whilst HR and the world has evolved, facilitating learning in others whilst learning from students and their personal workplace experiences is as inspiring and exciting today as it was 14 years ago.

5- HR Revolution Middle East: As a learner how did the CIPD qualification change your life?

ICS Learn: Without a doubt, gaining a CIPD qualification has been life-changing and has allowed me to have not only a successful career in HR within financial services but to successfully run my consultancy for the last 5 years. I must admit that being able to work internationally in so many different regions has been a distinct bonus and certainly embeds the learning that no matter what we do in HR there is always more than one way of doing it.

6- HR Revolution Middle East: What special tips would you share with professionals unable to choose the appropriate CIPD Certification Level for them? How does ICS Learn help learners in taking this step?

ICS Learn: Our advice would always be to chat to our CIPD Course Advisors, whether that be through our website, email, or on the phone. Their job is to talk through your experience, ambitions, and previous education to make sure that you choose the right CIPD course for you.

7- HR Revolution Middle East: What are the most common challenges CIPD students face? What pieces of advice do you have for them?

ICS Learn: As detailed in question 2, the most common challenge is time. We must be willing to accept that in taking on a new challenge we must set aside some of our current activities. Short term pain for long term gain!

8- HR Revolution Middle East: What should be the “competencies” of a CIPD student in order to excel and accomplish the degree?

ICS Learn: Self-discipline, commitment, curiosity, an open mindset, and of course an ability to understand and write in business English 

9- HR Revolution Middle East: ICS Learn cares to publish students’ success stories with different certifications and how they got opportunities to progress substantially in their careers. How often do you refer to those stories to encourage reluctant learners to finish their studies?

ICS Learn: We feature our student success stories in our monthly Student Newsletter, as we know this inspires learners to keep going with their studies, as well as showing them how other students overcame the challenges they faced. It’s a great way for students to learn from each other!

THANK YOU

Continue Reading

Corporate

Interview with Mr. Vijay Gandhi, Regional Director of Korn Ferry Digital

Published

on

“2021 is here and there has been never a tipping point like this before for governments and organizations to transform how they work, engage the employees and service their clients.  It is this mix of internal and external challenges that will also create opportunities for leaders to make a difference as we embark upon a new calendar year.” Mr. Vijay Gandhi

Interviewer: Mariham Magdy

Brief Biography about the Interviewee:

Mr. Vijay Gandhi has worked with human resource teams for over 20 years to provide them with tools, benchmarks, insights and data to help them design high level global HR frameworks and make decisions for local executive teams, remuneration committees and board of directors in public and privately owned companies across different sectors. He oversees the commercial activities of Reward & Benefits in KF Digital across Europe, Middle East and Africa.  

Vijay has an MBA from Durham University (UK) and BBA in Finance & International Business from University of Wisconsin-Madison (USA). He joined Korn Ferry in 2001 in Dubai and has worked in EMEA and Asia region. In May 2018, he was honored with Forbes “Top 50 Indian Executives in Arab World”

1.HR Revolution Middle East: Mr. Vijay, welcome to HR Revolution Middle East Magazine. It’s a great pleasure to have the opportunity to make this interview with you.

As the Regional Director for Korn Ferry Digital, we are keen to learn from you more about KF Digital, how do Korn Ferry’s digital applications help organizations to transform or enhance their organizational strategy?

Mr. Vijay Gandhi:

Through the Korn Ferry Digital platform, our clients gain direct access to our data, insights, analytics and digital solutions – enabling them to drive performance in their organizations in a scalable way through their people, using one enterprise-wide framework and language of talent.  Our digital solutions cover the whole talent journey. So, whether it’s developing a new talent strategy or reward program, making informed decisions about hiring or developing talent from within the organization, getting the right people on board, or even collecting feedback on how engaged employees really are, right across the organization – Korn Ferry Digital provides the answers.

Our solutions serve as an integrated platform that gives clients direct access to the data, insights and analytics. Clients benefit from one enterprise-wide talent framework and language that helps drive organizational performance through people.

2- HR Revolution Middle East: To what extent can we trust the results of the digital assessments? How can organizations use the data that Korn Ferry collects to make intelligent hiring, reward, development decisions?

Mr. Vijay Gandhi:

Korn Ferry Digital is fueled by the most comprehensive and up-to-date people and organization databases.  This data provides the DNA for our digital solutions, bringing a research-based foundation to underpin quality and consistency in your HR practices.  Over 4 billion data points have been collected, including: 

  • Over 69 million assessment results
  • 8 million employee engagement survey responses
  • Rewards data for 20 million employees across 25,000 organizations and 130+ countries

We’ve pulled the data together into a comprehensive set of actionable and dynamic Success Profiles.  Success Profiles define “what good looks like” and include data around three dimensions – the accountabilities of a role, the associated capabilities to perform these responsibilities, and the traits and drivers that are characteristic of a person who will thrive in this role.

Organizations have access to over 4,000 individual Success Profiles across 30,000 job titles – and we are continually updating and adding new profiles, so you get to leverage the latest thinking on emerging roles.  The results are therefore based on deep insight and research.

3- HR Revolution Middle East: Mr. Vijay, we are eager to learn from you more about the success story behind honoring you as one of the Top 50 Indian Leaders in Arab World by Forbes Middle East in 2018 Region’s greatest success stories as Regional Director at Korn Ferry Digital.

Mr. Vijay Gandhi:

I am a long-time resident of the Arab region, where my family roots go back 60 years, before the UAE federation was formed.  Knowing the culture, people and dynamics of working in the Arab world has been natural as this has been home to our family where my kids are the 5th generation.  For more than 20 years, I have worked closely with human resource teams in the Arab world to execute their talent strategy.  A lot has changed in this period in HR function itself which was regarded as a payroll function few decades ago.  Today, HR and People strategy are board room discussions where HR plays a strategic role in driving workforce performance.

In these positively growing and changing times, my focus was on leveraging tools, benchmarks, insights and data to design high-level global HR frameworks for senior executives in the region – helping them more effectively manage their talent.  We have built successful client partnerships in the region which has made Korn Ferry as a go to organizational consulting firm. 

4- HR Revolution Middle East: For over 20 years, you have overseen the activities of pay, talent, surveys and listening products across Europe, Middle East and Africa. What are the unique characteristics of the Middle East organizations especially in talent and pay management? How does we differ from other regions as Europe & Africa?

Mr. Vijay Gandhi:

Change is taking place rapidly in the world of work with any organizations taking unprecedented steps to remain relevant and connected to their people , their customers and society. In the Middle East we have seen many companies implement temporary pay-cuts. Diversified conglomerates have shifted their employees from one division to another to balance the demand and supply.  There is no denial that the way we work is changing and organizations have had to prepare a blueprint for the unexpected.  This year it’s coronavirus.  Next time, and there will be a next time, it could be a natural calamity, a recession, talent flight or something else unforeseen. 

  1. Redefining the nature of work:  Even today most organizations in the Gulf region are measuring success or performance using the metric of attendance.  There is a mismatch between modern, flexible ways of working and traditional ways of organizing and rewarding work. To close this gap, organizations need new approaches that fit today and can flex for the future. New and evolving technologies allow organizations to operate more effectively and more efficiently. They do this by preparing people to work more productively and by introducing virtual ways of doing things that previously required physical presence.   Some organizations in the region have started tocreate “flexible teams” for specific projects, and then dismantling  them once the project is complete.
  2. Moving towards a liquid workforce:  HR laws in the Middle East region have undergone change in the last 3 years to allow for part-time employees, internships and with the spring of an independent freelance community offering specialized professional services which were rare to find few years ago.   In the future, we will see more organizations tailoring their resource requirements to the needs of the labor market. Organizations will move towards a liquid workforce to capture the best talent regardless of source or nature of contract which may not be employed full-time.
  3. Splitting time and skills:  A few global companies are making use of employees’ skills and motivation within the confines of a traditional role.  They have developed a SharePoint platform where employees can give up to 20% of their time to projects outside of their core role. The 80/20 approach allows for flexibility without the contractual implications of making significant changes to roles and functions. The projects range from large, like supporting big corporate initiatives, to small, like moderating a series of workshops. These smaller projects may last just a few weeks and take up less than 20% of a person’s working time. Trainees, called ‘Start-up’ participants, also work according to the 80/20 principle. That means they follow a set rotation programme for four days of the week and meet on Fridays to work on joint projects.
  4. Rethinking Reward:  Even after right-sizing in many Middle East companies, there has been a significant impact of grade/title inflation on performance. In the short-term it is important to preserve operating capacity in the event demand returns to normal sooner than expected by managing leaves and cutting pay for a limited time.  In the medium-term, organizations will have to adjust individual performance incentives as conditions normalize and consider crisis-related spot awards where applicable.  In the long-term, organizations will have to not only maintain awards for top-performers but also consider tying bonuses and incentives to crisis-related health and-safety metrics.

With no ‘rules of the game’, and such rapid evolution, it’s not surprising that many companies feel they don’t know where or how to start. They need fresh thinking and new approaches on a whole range of topics – including how to create a ‘new deal’ that works for their people.

5- HR Revolution Middle East: The digital transformation has changed totally the way businesses make decisions.  Given that almost every organization has been forced into a new way of working, how can they navigate through a new normal?  

Mr. Vijay Gandhi:

The positive new is that, apart from solving immediate effects of the crisis, we have seen a resilience to operate from home by employees and employers moving from “no flexible hours” to “you can work remotely if the job doesn’t require you to come to the office”.

Whilst it’s great to move to more flexibility, we may be going over the top to think that this will be the norm for all employee segments.  Let me share some of the discussions with HR professionals in last few months in the region.

  1. Leadership matters and they want to be visible with the workforce.  Ask any leader when do they have the most impact? It’s when they are spending time with their people to engage with them and enable them by listening to their concerns. 
  2. There were aspects of our lives – work, family, friends – which were separate but now happening all in one physical space.  The self-complexity theory shows that individuals become vulnerable to negative feelings when these social activities and goals aren’t differentiated.
  3. Certain roles in healthcare, manufacturing, hospitality sectors cannot work remotely, and fantastic efforts have been made to make the workplace safe.
  4. Sales and Business development were areas identified as most dependent on face-to-face meetings.  According to Harvard Business research, in-person meetings were seen as most effective for:
    1. Negotiating important contracts (82%)
    2. Interviewing senior staff for key positions (81%)
    3. Understanding and listening to important customers (69%)

Although there are many reasons why video conferencing works well to stay connected in isolation and keep dispersed teams connected and aligned, latest research shows they wear on the psyche in complicated ways.  Psychologists say a new phenomenon “video call fatigue” is emerging.  It describes the feeling of being worn out by back-to-back virtual meetings and having to perform for the camera by over-scheduling ourselves.

So, whilst working from home since March 2020 was considered as a great move from being non-flexible to trusting people, it’s now time to rationalize our thinking.  The answer lies somewhere in the middle by being flexible and not drifting like nomads too. We cannot take all home and it won’t be forever. 

6- HR Revolution Middle East: How did all the twists and turns occurred in 2020 changed the traditional way organizations used to manage pay? Do you expect that businesses would return to the normal management of pay in 2021?

Mr. Vijay Gandhi:

Shifting to “people” priorities in 2021

2020 will be a fable for us to share with generations to come.  It is a year which has revolutionized the way we work and adapt to uncertainty.  A year which started with negativity around jobs and pay cuts. Life came to a stand-still.  Organizations who have survived the pandemic have shown tremendous resilience and agility to adapt to tough times.  As costs were taken out of the business in the first half of the year, we have seen higher productivity and the drive to restore profitability.  It was also a year where there remained no doubt that that the most critical driver for any organization was its workforce.

2021 is here and there has been never a tipping point like this before for governments and organizations to transform how they work, engage the employees and service their clients.  It is this mix of internal and external challenges that will also create opportunities for leaders to make a difference as we embark upon a new calendar year.

Reforms

Transformation in business set-up and labour reforms were on top of the agenda in 2020.  The Labour Reform Initiative (LRI) brought into action by MHRSD in Saudi under the National Transformation Program (NTP) has swung the focus back onto shared services and their significance in the Saudi business world. This initiative has not only set a strong precedent for the future of workers in the Kingdom of Saudi Arabia (KSA) but also carved a structured model for businesses looking to hire personnel. Similarly, there were 2 landmark moves in United Arab Emirates (UAE)

  • allowing foreign investors to own local companies without the need for an Emirati sponsor will open doors for more FDI and greater business opportunities.
  • allowing professionals to reside and work in Dubai residency rule was a big boon for professionals in workplaces where they are delivering or leading teams remotely.  

The road ahead for employees working in this region looks bright as these reforms would strengthen labour competencies, enrich the work environment, and put together an inviting job market.  The flexibility will help employers in 2021 to drive innovations, provide access to more talent, drive performance and results regardless of where the team is located in the region.

Empathy

Leaders will have to go beyond showing interest in the development of everyone and be empathetic towards employees who survived the crisis with them in 2020.  In fact, the ‘Global Workplace Study 2020’ by ADP Research Institute shows that employees are approximately 13 times more likely to be resilient when more workplace disruption occurs. Empathy was shown by employees in many ways e.g.  working from home in different circumstances or taking a pay cut to help companies save further job cuts. 

Technology innovation is here to stay

Organizations in both the public and private sectors had to make a change in the way they work and move to digitization.  Another conundrum we are presently facing is the real-estate impacts of employees desiring greater work-life flexibility. It’s unlikely that office spaces will disappear overnight, but rather a greater integration of virtual and in-person work is right around the corner. The recent decision by Dubai Government to work-from-home comes at the back of flexible working hours announced in April 2020. Workplace flexibility works best when implemented to address both the organization’s need to for a leaner workforce and employees’ need for work/life support.

Balancing wellness

The social element of your workplace has likely taken on a much different look in 2021. You may have employees in a social distance-friendly environment, employees working from home, or a mix of both.  Organizations will have to find ways to encourage them to stay connected while being physically disconnected.  Even before the pandemic COVID-19 had entered our vocabulary, burnout, stress and anxiety were significant issues in the workplace, and society generally.  Once we throw the mental health impact into the mix, and work-related stress is likely to reach staggering levels.  Going into 2021, leaders must promote the mental wellbeing and invest into benefits which will bring people together in a different way.

7- HR Revolution Middle East: What final tips would you give to business leaders at the beginning of 2021 with all the apprehensions and fears they have for the new wave of covid-19?

Mr. Vijay Gandhi:

Technology will continue to dominate the workplace and improve efficiencies.  However, the most valuable services in the marketplace will always be done better by humans. In an era defined by crisis, where emotional intelligence, compassion, resilience, and morality may prove more important than ever before, the future of work is human. If business is about humans, the future of work must be too.

One thing to look forward to in 2021 from job and career perspective is slow change.  Disruption has already happened.  However, more often and less discussed are the small changes occurring each day that eventually add up to huge impacts. The present moment is worthy of your attention.

THANK YOU

Continue Reading

Interviews

Interview with Meiraj Hussain, Head of Corporate Support & Group HR at Al Masaood

Published

on

Interviewer: Mariham Magdy

“An open and progressive business organizational culture is described as having a healthy work environment where employees feel valued and are recognized as fundamental to the success of an organization” Meiraj Hussain

Brief Biography about the Interviewee:

Meiraj Hussain, Head of Corporate Support and Group HR
Meiraj Hussain joined Al Masaood as Group Head of Human Resources in 2017, bringing over 20 years of professional experience as HR Leader across multiple industries such as Automotive, FMCG, Manufacturing, IT, Services, Real Estate, and Trading. Prior to joining Al Masaood, Meiraj has managed the Human Resources function in both multinational corporations and family-owned businesses across UK, Europe, and the Middle East.
In his current role, Meiraj places great emphasis on talent management, employee-experience, high-performance culture, and leadership excellence development. He is an advocate of building a progressive work culture where trust is the backbone of relationships and creating a workplace wherein employee empowerment and engagement plays a crucial role. Meiraj strongly believes in the digitization of systems and processes, thus, leading to better business results. Moreover, Meiraj has played an extensive role in the Emiratization initiative with the Ministry of Human Resources & Emiratization (MoHRE) to ensure top-tier UAE Nationals are recruited and retained within Al Masaood, consequently resulting Al Masaood to become a proud Platinum Partner with MoHRE.

HR Revolution Middle-East Magazine: Meiraj welcome to HR Revolution Middle East, we are so happy to make this interview with you. You have extensive experience in different industries such as automotive, FMCG, manufacturing, IT, services, real estate, and trading in both multinational corporations and family-owned businesses across the UK, Europe, and the Middle East. How does HRM differ according to the industry, and also according to the business type (multinational corporations and family-owned businesses)?

Meiraj Hussain: Across industries, Human Resources Management (HRM) is a critical part of business operations that focuses on unleashing the people’s best potentials and building a work culture where employees can truly flourish. From process improvement and employee experience enhancement to talent management and performance, HR professionals, as a success partner and enabler, play a diverse role in any organization regardless of business type.

The difference, however, lies in organizational culture. While multinationals have robust policies and processes in place, local family-owned companies are often more agile and faster in implementing the best practices.

HR Revolution Middle-East Magazine: Meiraj, I loved so much this statement in your bio: “He is an advocate of building progressive work culture.” How can we build a “progressive work culture?” What advice would you share with other HR professionals about that?

Meiraj Hussain: An open and progressive business organizational culture is described as having a healthy work environment where employees feel valued and are recognized as fundamental to the success of an organization. All workers have so much to offer and contribute, but, oftentimes, they are constrained by internal dynamics, poor leadership, and weak policies designed to create “carbon copies” instead of celebrating and unleashing individual ideas and potentials. Another equally important feature of progressive work culture is employee engagement. As humans, we can easily lose our motivation, which translates to poor performance and low productivity in the workplace. In such a case, HR professionals can steer the employees back to the path of motivation and engagement by taking quick and corrective actions that effectively address employee sentiments and issues.

HR Revolution Middle-East Magazine: Digital disruption is one of the most important challenges facing organizations nowadays. To what extent shall organizations shift to the digitization of work processes? How would this lead to better business results? What considerations shall they take in this transformation process?

Meiraj Hussain: At this age and time, digitalization is considered a business enabler. It is for this reason that businesses should consider transforming through automation their time-consuming and mundane processes. By freeing their employees from doing repetitive tasks, they can shift their attention to business-critical tasks such as in the areas enhancing customer experience and driving revenue. For the HR department, the staff can focus their time on core areas of performance, leadership, employee development and people support.

HR Revolution Middle-East Magazine: Employee engagement is always an important topic among HR leaders worldwide. Would you share with us how Al Masaood can use its strategy as a tool to empower the employees and engage them in its success journey?

Meiraj Hussain: Communication is the backbone of employee empowerment and engagement. As such, we consider it important to know the sentiments of our employees so that the management can act and address them accordingly. We measure employee sentiments through surveys regularly conducted at the business unit and corporate support levels. Additionally, through the joint efforts of the HR department and the Marketing and Communications office, Al Masaood’s strategy, organizational viewpoints and milestones, and challenges are communicated to the employees across departments to provide clarity about their role and impact on the organization’s success under the guidance of their respective managers and leaders.

HR Revolution Middle-East Magazine: Meiraj, you played an extensive role in the Emiratization initiative of the Ministry of Human Resources & Emiratization (MOHRE). Can you walk us through the Emiratization initiatives Al Masaood has recently taken?

Meiraj Hussain: In response to the directives of the country’s wise leaders and as per the decision of its Board of Directors, Al Masaood has fully expressed its strong support for the Emiratization initiative. More and more Emiratis continue to join our employees of different nationalities. Al Masaood’s Emiratisation program comprises four main pillars: the Internship program, the Functional Training program, the Scholarship Program, and Job opportunities; which all aim to enhance the skills of university students, fresh graduates, and experienced Emiratis, and equip them with the required competencies across business units and corporate support departments. Our Emiratization journey has begun two years ago, starting with offering UAE nationals internship opportunities and training programs. We have also ramped up our recruitment drives in universities as well as formed partnerships with vocational institutes such as Abu Dhabi Vocational Education and Training Institute (ADVETI) to advance the employment of Emirati youth. The UAE Government’s measure to close the salary gap between the public and private sectors is a major boost to our Emiratization efforts as well. In recognition of the intensified Emiratization initiatives across the Al Masaood Group, we have achieved the Platinum Partner status given by the MoHRE. Rest assured that we will continue to recruit local talents, invest in their skills development, and provide them with opportunities for growth in a progressive and fast-paced work environment.

HR Revolution Middle-East Magazine: Meiraj, you wrote a series of very interesting articles, posted on your LinkedIn profile. One of the controversial articles you wrote is “The Inglorious 6 – HR Types to Avoid.” What made you write this article? What important traits shall HR professionals have, on the contrary, from your point of view?

Meiraj Hussain: “The Inglorious- 6” article went viral and I received comments and feedback from global HR thought leaders. The article uses humor to identify some of the common pitfalls HR leaders should avoid.

HR, as a profession, is going through an identity crisis and, unfortunately, many professionals may not make it through in the course of this transformation. HR is an art and it’s understood through practice; HR is learned through doing and mentorship. Further, there is an unclaimed territory in organizations that other corporate support functions are not addressing. This territory can be claimed by HR.

But the biggest enemy facing HR today is mediocrity. It could be mediocrity of people, leadership or processes, which, in turn, leads to the mediocrity of performance and business results. Leaders need to determine the high standards that their respective organizations should adhere to for them to compete successfully in their markets. This is because consumers are now less and less forgiving of companies that deliver average value in terms of experience and engagement.

HR Revolution Middle-East Magazine: Finally, what should be the focus of HR initiatives in organizations nowadays?

Meiraj Hussain: HR initiatives should be in sync with the company’s overall growth strategy. Once this is clear, the implementation plan can be developed. The initiatives can cover talent and leadership; training and development; processes and technology; performance; culture; and talent acquisition and management, among others. The major consideration in executing these initiatives is to identify how they support the leadership in its efforts to attain the vision of the organization. It is important to note as well that HR acts as the voice of reason with leaders. It should be able to challenge management decisions and resolve conflict for the good of all. Moreover, HR is the voice against the hidden enemy of mediocrity.

Continue Reading

HRCI

HRCI

Recent Posts

Articles22 hours ago

Wellbeing @ Work Summit Middle East 2021 – where balance, resilience and authenticity break the Mental Health Stigma

Written by: Cinzia Nitti Globally, 2020 has been a year like no other. Coronavirus pandemic caused a massive business disruption;...

Articles3 weeks ago

The Wellbeing @ Work virtual Summit Middle East returns for its 5th annual event on 22-24 February 2021

The summit provides an innovative and experiential virtual learning opportunity for our audience of CEOs, benefit and reward business leaders...

Interviews3 weeks ago

Interview with Keith F Watson -Online Tutor ICS Learn

“We feature our student success stories in our monthly Student Newsletter, as we know this inspires learners to keep going...

Press Releases4 weeks ago

Gulf Sustainability Awards are open for entries

HR Revolution Middle East has been announced as an official media partner of the 2021 Gulf Sustainability Awards. Taking place...

Interviews4 weeks ago

Interview with Mohamed Faisal Al-Nizami, Country Manager at Mercer Egypt

“Nowadays, Reward in specific is one of the hottest topics that keeps execs busy, in a world that is shifting...

Interviews1 month ago

Interview with Dr. Sanjay Batheja, the Co-Founder and Director of Capital University College

“Capital University College believes in fostering young talent by giving students an international perspective and ideology to the industry. With...

Interviews2 months ago

Interview with Mr. Ishaq Ameen Alkooheji, Founder & Senior Consultant at IMA Consultancy

“The ROI methodology can be used for not only measuring the impact and ROI, but also for planning for better...

Magazine2 months ago

WELLBEING @ WORK SUMMIT 22-24 FEBRUARY 2021 MIDDLE EAST

Now is the time to make wellbeing & mental health at work a strategic priority The fifth annual Wellbeing @...

Corporate2 months ago

Interview with Mr. Vijay Gandhi, Regional Director of Korn Ferry Digital

“2021 is here and there has been never a tipping point like this before for governments and organizations to transform...

Magazine2 months ago

DECODING FUTURE HR: Global 24 hour virtual event | 19 and 20 January 2021

DECODING FUTURE HR: Today’s challenges are tomorrow’s trends and opportunities Global 24 hour virtual event | 19 and 20 January...

ICS Learn

ICS Learn

Categories

Trending

Hrrevolution News

Subscribe to our weekly newsletter below and never miss the latest News.