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9th FAHR International Conference Successfully Concludes Today



With the participation of over 700 experts and specialists from the region and the world

Dubai – United Arab Emirates, 18 April, 2019: The 9th edition of FAHR International Conference, which was held by the Federal Authority for Government Human Resources, under the patronage of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, successfully concluded today. During the 2-day event, the participants stressed the need for governments and institutions to keep abreast of the rapid technological developments and employ them in the service and development of the corporate work system and investment in human capital through training, development and empowerment, and focusing on the enhancement of the specific skills and competencies required by the labor market in light of the rapid technological development.

The participants confirmed that the more attention is given to the individuals, the more successful the countries will be as humans is the core value of any country and capital. They also pointed out that Artificial Intelligence (AI) will radically change the nature of the required skills as well as the supply and demand of jobs as the employee who does not develop their skills and knowledge will not be on track with the latest in the field. The experts stressed on the importance of the human element, which remains the center of institutional work regardless of the high technological development, where the demand for skilled people increases with every technological development, while the future of human work remains no matter how the technology has developed.

New Mechanism to Measure the Human Recourses Maturity

The agenda of the second day of the conference, which was attended by more than 700 specialists and experts in human resources from the region and the world, featured a number of important topics, started with a session for Aisha Al Suwaidi, Executive Director of HR Policies Sector, FAHR, where she discussed the new mechanism set by the Federal Authority for Government Human Resources to measure the level of development and maturity of human resources departments and practices in federal government institutions according to international indicators and models set for this purpose.

She explained that the Authority prepared the new mechanism after consulting with the ministries and federal agencies in accordance with a clear scientific methodology based on the availability of relevant human resources data through electronic human resources systems, in order to support the directives of the federal government and keep pace with the dynamics of the development of government work in the UAE.

She stressed that the results of this mechanism are based on the indicators and results of ministries and federal bodies extracted from the Human Resources Management Information System (Bayanati) and its smart reporting system.

She also said that we have developed this mechanism to achieve the following: (Implementing a unified and objective model to measure the level of development of government human resources practices and improving the performance of HR departments in accordance with the best international standards and practices so that they have a significant impact on the development of employees and at the same time achieve the strategic plans for organizations.)

Al Suwaidi further mentioned that the new mechanism to measure the level of development of human resources departments in the federal government will allow the evaluation of ministries and federal entities according to four main axes: (governance, employment efficiency, integration & engagement and development), explaining that a set of indexes will be linked to each axis  with standards developed according to the importance of each axis.

Technology and The Brain

In a session titled: “Technology and The Brain: Habits for the Brain to Think, Focus and Be Creative When Using Technology”, Dr. Lisa Belanger, Behavior Change Expert & Researcher, said: “Technology is evolving dramatically, so we must work better, as some people and employees spend about 11 hours a day using technology.”

Dr. Belanger also spoke about some habits that stimulate the brain to think, focus and be creative when using technology, noting that the working environment must have “effective breaks” for employees, where they can disconnect from work and communicate with nature and stop using technology or thinking about work.

She also stressed on the importance of avoiding the pressures of work and technology together during the working hours as recent studies have shown that daily walking for only 30 minutes increases productivity from 20 to 30% of the employees.

Dr. Lisa Belanger also mentioned that doing charity leads to positive results at work as it increases loyalty and job satisfaction, therefore, institutions shall always encourage their staff to volunteer and do community work. These simple practices have significant returns, including, loyalty to the workplace and reducing the levels of tension. She pointed out that companies have already started doing this and the results are impressive.

From her side, Dr. Kelly Monahan, Talent Research Lead Senior Principal, Accenture Research – USA, said: “the retention of talents at work has become a problem and dilemma facing employers, indicating that understanding the needs of employees and the needs of the labor market, has not developed sufficiently despite the great advances in technology, which has led to a change in the roles of employees.

Dr. Monahan pointed out that there are five trends that shape the future of work: low cost of technology, high data usage, innovation and creativity, new forms of employment, and facilitation and flexibility.

Human Capital Sustainability in the 4th Industrial Revolution

Dr. Ahmed Al Nuseirat, Senior Advisor for Government Performance, The General Secretariat of the Executive Council of Dubai, said on his session titled ‘Human Capital Sustainability in the 4th Industrial Revolution’, “That humans are the most important factor, therefore, countries shall invest in them, as they are the basis of success or failures, and called on all institutions to work to develop their human resources; to achieve the desired success.

He said: “If the government is pursuing sound and successful methods in managing the human resources, it will develop the nation, and if managed wrongly, the country will suffer a lot,” stressing that the human is the real asset of each nation and the most effective tool towards its success.

He added: “Most of the challenges of institutions are primarily humanitarian. The success of each institution is measured by its interest in its human element. The most important characteristic of the real leader is the interest of his human cadre, the development of it, and the promotion of teamwork.”

He pointed out that the near future will witness the disappearance of many traditional jobs as they will be replaced by robots and artificial intelligence techniques, which will lead the employers of these professions to develop their skills and abilities to continue in the labor market, as many will out of the market if they did not develop their skills.

He stressed that the Fourth Industrial Revolution has greatly affected people’s abilities, lifestyles, knowledge and education and he called on institutions and countries to work to look ahead and prepare plans and strategies to keep at pace.

Leading the Workforce through Digital Transformation in the Fourth Industrial Revolution”

In his session, Dr. Mourad Mansour, Assistant Professor of Management, King Fahd University of Petroleum and Minerals, Kingdom of Saudi Arabia stated that the digitally and technology-driven Fourth Industrial Revolution is causing positive and powerful disruption in every industry including the governmental sector. In addition, the extensive use of technology will lead to a rapid change in the way governmental institutions will do their jobs and will push them towards planning very well for this shift. He emphasized that organizations need to prepare their workforce for the new challenges. Moreover, governmental employees must be proactive in shaping these technologies and embrace change and realize that their jobs will be dramatically different from what they are used to do and that this will open a big door for competition on job sustainability.

We are not alone… Using Human (and Artificial) Intelligence to Create an Awesome HR Customer Journey

In his session, John Hansen, Vice President, Cloud Development for Oracle’s Human Capital Management, Oracle, Australia spoke about how HR practitioners now have a new ally, their artificial (A.I.) counterpart. He highlighted that with the advent of state-of-the-art applications of Artificial Intelligence, organizations can now deliver tomorrow’s HR customer journey today.

Hansen pointed out that Oracle is interested in developing human capital using special technology, and that the work is more innovative, flexible and easy, noting that it is necessary to invest in all forms of artificial intelligence, even when looking for a job.

Becoming FutureFit: AI-powered Pathways to Success in the New World of Work

In his session, Hamoon Ekhtiari, Founder and CEO, Audacious Futures, Canada, highlighted that buzzwords such as technology, disruption, AI, automation, and demographics are making endless headlines yet it is becoming increasingly more difficult for each of us to make sense of this new world and find pathways to opportunity and success within it.

Innovation in HR Technology

In her session, Sarah Abdulla, HR Specialist, Dubai Police stated that with the ever-increasing need for retention and succession planning programs in businesses specifically for those with critical positions and talented employees; organizations need to rethink their strategies and find ways to identify this group of people at an early stage and work on preparing them for future job opportunities.

Going beyond the traditional jobs

Lewis Garrad, Business Leader & Senior Consultant at Mercer- Middle East in Singapore, pointed out in his session titled “The Science of Thriving Workforces in the 21st Century” that the reasons behind the commitment of 50% of employees at work depends on their love for work, and to achieve confidence and uphold the values of belonging and desire for self-realization.

Garrad discussed during the session the educational objectives which includes, understanding the social, technical and demographic changes that are causing shifts in workforce needs, challenges and aspirations, understanding the psychology of thriving at work, outlining the challenges that organizations experience when trying to unlock the full potential of employees, learning the 4 critical steps that leaders and HR teams need to take in order to help their workforce thrive and learning how new technologies can help improve the employee experience.

FAHR International Conference is organized by INDEX Conferences and Exhibitions- a member of INDEX Holding, sponsored by ENOC, SAP MENA LLC and supported by our Knowledge Partners Society for Human Resource Management (SHRM) and Dubai Knowledge Park.


Stevie Awards Winners’ Articles Series – Eng. Abeer Mahmoud Ramadna



“Continuous Learning, adopting innovation & creativity and teamwork are among the guiding principles of success and excellence in the government sector” Eng. Abeer Mahmoud Ramadna

Winner Name: Eng.  Abeer Mahmoud Ramadna

Winner Title: Director Assistance for Control & Inspection for Economic Activities at Ministry of Industry & Trade in Jordan

Winning categories:

  1. The Gold Stevie Winner in the category “the most innovative Communications Professional of the year “
  2. The Silver Stevie Winner in the category “Innovation in Community Relations or public Services Communications”
  3. The Bronze Stevie Winner in the category “Innovative Management in Government – Organizations with 100 or more employees”
Brief Biography about the Winner:

Abeer Ramadna is the Director assistant of control and inspection unit at the Ministry of Industry, Trade, and Supply (MIT) in Jordan, she has a Master Degree in Industrial Engineering- Engineering Administration / University of Jordan with “excellent degree”. Abeer has 20 years of experience in private and public sectors, and is a focal point for UNIDO at MIT in Jordan. Abeer is a certified Management development Expert from ITC/ Vienna in 2005, a certified Export Consultant to EU from CBI/Netherland in 2007, certified Lead Auditor for Quality Management ISO 9001:2015, a certified Engineer Expert in Quality and Environmental Management systems in 2018 and a certified EFQM Assessor from EFQM in 2019. Eng. Abeer has a wide professional expertise in many fields that allow her to provide consultations to the organizations in various fields including Quality Management, Environmental Management, preparing industrial polices, strategies and plans, Inspection polices, Monitoring & Evaluation systems, implementing the ISO9001, ISO14001 ISO14040s standards, and conducting technical industrial sectors studies.

Eng. Abeer won three Stevie Awards from three different categories after participation in Middle East Stevie Awards in 2020, these are:

  1. Gold Stevie Winner in a category:” The Most Innovative Communications Professional of the Year”. These categories honor the most innovation in communications practice, management, and use of technology.
  2. Silver Stevie Winner in a category: “Award for Innovation in Community Relations or Public Service Communications”. These categories honor innovation in communications practice, management, and use of technology in the public sector.
  3. Bronze Stevie Winner in a category: “Award for Innovative Management in Government “. These categories honor innovation in executive management including the Award for Innovative Management in a number of industry sectors.

Abeer has been published scientific papers in one of the world accredited journals in E-government. Titled “Barriers to E-Government Adoption in Jordanian Organizations from Users’ and Employees’ Perspectives” in 2017, the link is:

and published another scientific paper titled: “SEM approach to determine factors affecting e-government success in Jordan”,  the link is: _to_determine_factors_affecting_e-government_success_in_Jordan

She was selected as a Judge at the Best Jordanian chemical product Award in all three cycles of it during 2015 to 2020, Judge in the 2019 management & entrepreneur Awards categories judging committee Stevie Awards, and Judge at the best industrial engineering project for the Jordanian universities in 2019. She participated in several national and International conferences, meetings and presented papers, as a representative of the MIT / Jordan.

Stevie Award winning Case Study:

  • Developing action plans of inspection development to governmental institutions (Inspectorates) work in fields of health, Environment, labor, safety for economic sectors in Jordan.
  • Supervision of developing Electronic Inspection System for governmental inspectorates.
  •  Conduct many awareness workshops for governmental inspectorates and for private sector institutions.
  • Conduct many workshops and training sessions as A National trainer of trainers in the shaping of future studies.
  • Secretariat of higher committee for Inspection development of Economic Activates that consists from high level management in governmental inspectorates.
  • Abeer is trusted as a competent team leader and confident expert in Quality management & Inspection systems
  • Abeer conducted in 2018 a study titled the Industrial engineering in the government sector in Jordan, current situation and future opportunities and present it in the 2nd International Conference on Industrial Systems & Manufacturing Engineering (ISME’19) Nov, 11-12, 2019 in Amman.
  • Abeer was chosen after a series of selection process as one of the National participants in the Civil Service Development Program in Jordan and attended all phases including the leadership and developing high performance teams at the Royal Military Academy Sandhurst UK during 2019.

Eng. Abeer Mahmoud Ramadna “Continuing to contribute achievements and make positive impacts are goals that are achievable with the presence of strong & positive attitude, self-motivated character & determination.”

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Stevie Awards Winners’ Articles Series – Asiacell



“Winning such an award requires hard work and we encourage other companies to focus on their customers and local communities in order to excel”

Winning Organization: Asiacell

Nomination: Award for Excellence in Innovation in Technology Industries (including Telecom)

Brief about the Organization:

Asiacell is a leading provider of telecommunications and data services in Iraq. As part of international telecommunications company Ooredoo Group, Asiacell was Iraq’s first mobile telecommunications provider to achieve nationwide coverage. Asiacell is also a leading internet provider with its 3.9G data services, offering the best network coverage in all of Iraq since January 2015.

Stevie Award Winning Case Study:

As part of its commitment to expand network coverage in Iraq, Asiacell has continued to support the redevelopment of the country’s infrastructure and economy and the provision of high-quality connectivity solutions. It has enhanced its “Hot Zone” restoration strategy by putting 200 sites on air and connecting over 500 sites to 3G.

Focused on improving the quality of life for communities, Asiacell’s CSR initiatives are focused on key areas, such as health, education and culture. Asiacell has equipped several higher education institutions with computer labs and supported the renovation of schools, with the aim of providing quality education infrastructure. It also partnered with the Chibayish Environmental Tourism Organization to build the first Iraqi Marshlands heritage museum in Ahwar as part of its efforts to revive Iraq’s Marshland, while generating a positive effect on tourism and jobs creation. 

Recognising that its people are its key asset, Asiacell continues to roll out initiatives focused on engaging and empowering employees. It has invested heavily in digital transformation, including digital upskilling for employees, and streamlining of various internal processes in order to nurture a digital-first culture that embraces innovation.

We are so glad to be recognized as a successful and innovative telecommunication company in Iraq with a Stevie Award for “Excellence in Innovation in Technology Industries”. Recognition from the Stevie Awards means a lot to us and motivates Asiacell to continue to serve the community with professionalism. Winning such an award requires hard work and we encourage other companies to focus on their customers and local communities in order to excel.


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Qisaty Project & Developing Talent in Children with Special Needs in Egypt



Edited By: Mahmoud Mansi

Qisaty Project – founded by Mona Lamloum – was launched on 26th December 2019 to support children talents through a series of storytelling, writing and drawing workshops.

The total number of children who participated in the storytelling workshop is 60 including the most talented 20 who were selected to the story writing sessions, 16 children ranging from 6 to 14 years old got their stories selected to be drawn by 19 children with special needs.

The drawing workshops were held in 3 cities in Egypt with cooperation with 2 special needs associations; Nida Society Rehabilitation with both branches in Cairo and Luxor. 14 children, and Ashab El-Erada Association in Alexandria. 5 children.

The children have different disabilities, hearing loss, partial blindness, movement disability, learning difficulty disability, mental disability and increased electricity in the brain.

Of course such an interesting project needs proper preparation and an intellectual plan. Mona Lamloum shared some of the challenges that she and her team have faced during the project:

1-The global pandemic and the sudden lockdown.

2- The fact that most of the children with special needs suffer from many chronic diseases which lowers their immunity, in addition to the huge responsibility that lies on the team while holding the workshop during the pandemic.

3-The fear of the parents of the children with special needs participation at the drawing workshops due to the pandemic and the lack of their immunity. Which was managed to concur with the help of the project partners in drawing workshops. 

Eventually, Qisaty Project was held at exceptional circumstances and according to deadlines set up before the global Corona pandemic. However, the team did their best to get the project done within the lockdown with a quality that is aspired from the beginning, and that was done simply by teamwork, sharing a unified vision, and collaborating to find new solutions.

The result is 16 short stories in addition to 64 drawings by hands of talented children with special needs and with variable disabilities from three cities: Cairo, Alexandria and Luxor. Each drawing tells a different scene from a short story inspired from the children themselves to be published as a grand book that gathers the short stories and the drawings of all the talented young participants.


Qisaty Sponsors:

– Amideast: Hosted the story telling, story writing workshops and the day that gathered the writers and children with special needs mixed day.

– Nahdet Misr Publishing House.

Media Sponsors:

– Marj3 Platform

– HR Revolution Middle East


– Arablit Quarterly

Children with special needs Associations:

– Nida Society Rehabilitation with both branches in Cairo and Luxor.

– Ashab El-Erada Association in Alexandria.

Qisaty Trainers:

– Hanan El-Taher.

– Mona Lamloum.

– Zeinab Mobark.

Designing Storytelling and writing workshop:

-Mona Lamloum

Writing workshops:

– Mona Lamloum

– Yaqoub El-Sharouni

Drawing workshop:

– Under the supervision of Shoikar Khalifa,

 – With the help of respectful team at Nida Association at Cairo and Luxor.

 – Ashab El-Erada Association at Alexandria by Sahar Zaiton with the help of Aliaa Abd-Elsalam.

Team Members:

– Rawan Said

– Ahmed Ismail

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